Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

GoPro Hero 7 Silver - new user issues and inquiries

[ New ]
Hi all, am enjoying the GoPro but faced a few issues while using it recently.

(1) camera freezes itself and restart (requiring me to pair with GoPro app or to set time manually) quite frequently . Already updated firmware when I got it, with GoPro app pairing...

(2) shoots 4K at short bursts of 11 seconds and shuts itself off. Am using Sandisk extreme 128gb (not pro version)

(3) after usage under water (without underwater casing) in a Swimming pool, the lens seem to have water marks which I can’t remove. I tried to soak in warm water as suggested but not working. At an angle I can see water marks which looks like tiny scratches on the lens. Don’t know how to post picture here. Can I use rubbing alcohol to clean the lens?

Thanks!

New user here!
GoPro
Posts: 25,238

Re: GoPro Hero 7 Silver - new user issues and inquiries

[ New ]

Hi @livelyspir175

 

If the camera lens becomes foggy, let the camera sit with the side door open until it completely dries out.

 

For the freezing/power issue, please go over the steps on this article.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej