GoPro Hero 7 Silver mounting tab broke off

[waldos661]

So I pre-ordered (actually my wife did) a Hero 7 Silver beginning October for my birthday mid-October. I got the package end Ocobter and was super excited for my first real GoPro - not the cheap Chinese knock-offs anymore :)

It was purchased through a local retailer in South Africa, takelot.com

I have used it for a total of 3 times, mounted onto the crash bars of my BMW R1200GSA, mainly when I commuted in town to test settings, etc. I have use this same mount and position for all mother FoPros with no issues.

Got home on Friday (9 Nov 2018) took the camera off and the one tab from the GoPro's case had snapped off.

Sent back to the retailer stating what happened and that I would simply like a new case, the camera is fine. They are refusing, saying it was used incorrectly...

Any options as to what I am to do?

[danielr15 · Accepted solution]

Two options:
1) contact the GoPro Support Team and see if they can help you out https://gopro.com/help/ContactUs

2) Purchase a new frame housing https://shop.gopro.com/accessories-3/the-frame/AAFRM-001.html

[danielr15 · Accepted solution]

Two options:
1) contact the GoPro Support Team and see if they can help you out https://gopro.com/help/ContactUs

2) Purchase a new frame housing https://shop.gopro.com/accessories-3/the-frame/AAFRM-001.html

[waldos661]

Thanx! Contacted support. They were great. Replacement case on the way! :)

[graytree76514]

Glad to know that @waldos661,

Feel free to let us know if you need more help.

-Jay

[danielr15]

@waldos661
Great to hear! Not surprised as GoPro has a history of not only doing what is fair, but more than fair. I suspected they would hook you up, but never want to speak for them in case they can't.

[waldos661]

Woop! New case arrived today. Should have been here on Monday, but UPS South Africa shines in their incapability to deliver... :/

But I am super thankful and super excited to start using my camera agin :)

Thanks again everyone!

[mariustanya]

Perfect! Thank you for the update. Have fun using your GoPro!

[fishycomics]

Do not throw your oldcase out the clip, back door are reusable