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Tourist
Posts: 2

GoPro Hero 7 Silver Keeps Freezing

I brought the GoPro Hero 7 Silver with me on holiday and discovered some diffuculties while using it:

 

- It froze multiple times while I was filming or trying to play back a video I recorded.

- After the screen froze, I had to hold in the mode button for many times until it turned off and restarted itself. There were moments that even pressing the mode button was useless and it didn't do anything. 

- Sometimes it will restart out of nothing and freeze again. 

- I had to update the time and date regularly, every time when it froze. 

 

The SD card I use is sent by GoPro itself and I have also formatted it already. The camera is also updated to the newest version and a few days ago I have also updated it manually as it has been told on this website and to other customers. Yet it still froze when I turned it on. 

 

I would like to know how I am able to fix this or if my camera is just broken. 

GoPro
Posts: 8,889

Re: GoPro Hero 7 Silver Keeps Freezing

Hi @gwendolyne4430

 

Does the camera behave the same when powered on without the SD card?

If the steps on Camera Freezes Up does not resolve the issue, the best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 7 Silver Keeps Freezing

[ Edited ]

Hi @aragon1006,

 

I tested the camera without the SD card as suggested, and the camera works without freezing up. It seems that the SD card is causing the problem. Do you know why the SD card is causing the problem? However the SD card came as a gift from GoPro when I purchased the camera. So did I received a malfunction SD card from GoPro then? The brand of the SD card is SanDisk Extreme UHS-I.  

 

Best Regards,

Gwendolyne

GoPro
Posts: 7,532

Re: GoPro Hero 7 Silver Keeps Freezing

Hello @gwendolyne4430. if you haven't yet, see if formatting the SD card will make a difference on how the camera performs with the SD card. There are steps here to guide you on how to format the card. Do a FULL format and not a quick one. Let us know how it goes. Thanks!