Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

GoPro Hero 7 Silver Defective

[ New ]

I bought a GoPro Hero 7 Silver in April of 2020, then within 6 months the battery was defective and would not hold a charge. The red light does not stay on and the battery will not hold any charge. GoPro replaces the GoPro Hero 7 Silver, and i just got in back in the mail like 2 weeks ago tops. I charged it one time, used it one time to make a YouTube video this past Sunday May 16th, 2021. I went to go charge it for my Trip this weekend and it wont hold a charge again. Same thing. The redlight for charging does not stay on and the battery is not holding any power when it plugged in. 

 

This product is aboslutely a piece of junk, and it most certainly defective and a waste of money. Do not buy this product!

Highlighted
GoPro
Posts: 28,851

Re: GoPro Hero 7 Silver Defective

[ New ]

Hi @warcrya6221

 

How do you usually charge the camera?

Are you using a charging adapter? Can you please check the charging output?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs to follow up on your case.

 

Thanks!

Ej