05-22-2020 03:01 PM
My GoPro Hero 7 Silver is in blackscreened mode
I can connect it to my iPhone and remote it
The GoPro app said it's in the latest updated version 2.1
But when I disconnected it from my phone
It remains a blackscreen for me
PS the touchscreen is on (Functional)
05-22-2020 03:15 PM
@bbborisy, be sure that the SD card isn't inserted between the SD card slot and the battery compartment. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.