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Tourist
Posts: 5

GoPro Hero 7 HDMI firmware issue

Hello,
I have a problems with the Hero 7  that seems to be a firmware update.
I have one GoPro Hero 6 and a GoPro Hero 7. The Hero 6 works in HDMI modes MEDIA, Monitor and Live without problems. It takes almost 18 seconds in a Sansumg TV to present the image and 2 seconds in a DELL computer monitor . But always works without problems.
But the GoPro Hero 7 have problems.
After take some videos from GOPRO Hero 7, I need to connect twise times the camera to the Sansumg TV using the HDMI cable to get the library of photos and videos. And when I trying to navigate across the captures (photos or videos) many times freezes the camera.
Each time I connect the GoPro 7 to the Sansumg TV, it takes 18 to 20 seconds to blink the GoPro screen. Each two times I get image (the second, 4th, 6th connections it takes the TV image). The first, 3th, 5th connection  not produces image on TV, but always a blink in the GoPro 7 screen. After 7 times of re-connections the camera always freezes.
When the GoPro do not send image to the TV I can open the GoPro APP in my iphone and  I can switch to the camera to Live mode and the the Sansumg TV begins to shows me the real time image on it.
It eans the HDMI harware is woking fine and  seems to be a firmware update problem.
Each time I connect the GoPro 7 to the DELL monitor I have image after 2 seconds, But the camera freezes if I connect it more than 4 to 5 times.
In the HDMI MEDIAmode the GoPro 6 shows me the frames of each capture (photos and movies) and a menu in the right part of the screen.
The GoPro 7 shows me (when works) only the frames of captures and never the menus. Does it need update?
 
When freezes I need to keep the power button ON for 10 seconds to reset the GoPro Hero 7
Using the GoPro 6 and Go Pro 7 in HDMI MONITOR/LIVE mode works without problems, but after 6 or 7 re-connections the GoPro 7 usually freezes.
GoPro
Posts: 7,104

Re: GoPro Hero 7 HDMI firmware issue

Hello @noblevista48372

 

This is odd. Appreciate you providing details on the observed behavior when camera is connected to the TV. Has the camera (alone, not connected) exhibited any freezing issue while recording or playing back recorded content? If you have not done it yet, try manually updating the camera firmware. There are steps here to guide you through the process. Make sure that you use a formatted, recommended SD card when you do the manual update. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 5

Re: GoPro Hero 7 HDMI firmware issue

Hello.

I remove the miniSD from the camera Hero 7 and test it with my DELL monitor and a Sony TV with HDMI cable in MEDIA mode.

There is not problems. No more freezes.  Each time the GOPRO logo apears in less than 3 seconds and the live image with the message NO mniSD on the screen.

 

The miniSD works with the Hero 6 and seems to be in problems with the Hero 7

 

The only issue is with the DELL monitor if I connect and disconnect the Hero 7 more than 10 times. The TV turn image on an off with a period of 5 seconds. Five seconds with image and five seconds in black, five seconds with image and so on.

 

If I turn OFF and ON the Hero 7 it normalizes

 

Using the Sony TV I hear my voice in the speaker but the image has a delay of 2 seconds. ?????

 

Using the Hero 7 in normal recordin mode (no cables) getting video or photos with this miniSD works normal.

 

I going to use another miniSD to test again. 

Thanks for the support.

 

 

GoPro
Posts: 7,104

Re: GoPro Hero 7 HDMI firmware issue

Appreciate you going through the recommended steps, @noblevista48372. Let us know how it goes when you use a different SD card. Also, there is a new firmware for the HERO7 to be released soon. Make sure you update to the latest version to test again. We will look forward to hearing from you again. Thanks!

Tourist
Posts: 5

Re: GoPro Hero 7 HDMI firmware issue

 

Hello.
Most of the problems solved with the new firmware.
The miniSD was not the problem. It work fine with the new firmware.
 
Now the GP Hero 7 don't freeze using the HDMI MEDIA mode. Always the LOGO appears on TV and is possible to navigate acrross the video or photos using the touch screen or the ON and RECORD button to navigate.
 
The behavior is very similar to GP Hero 6. The only issue is that when I play any video, most of the time when I pause the video after 2 minutes of plying, the image keeps fixed and not  play again, also not other actions like advance the video, rewind it, or returning to main menu did not response. But the menus on screen are still working. I can press the ON/OFF button and the selection change from play to advance, or change to rewind,  or change to exit (X) and so on, but the commands don't response, because the image keeps still stopped.
Under this condition I coulded recover the control when I disconnected and reconnected the HDMI cable. In the GP Hero 6 this situation don't happend.
 
Another issue, when navigate today across the configuration video options inside camera, it freezes once more time when I deselected the option PROTUNE button. was necessary to disconnect the battery to recover the control over the camera.
 
Seem that is necessary more updates to the firmware in order to operate very similar than GP Hero 6.
 
The good news is that the firmware update, resolved me many problems, but not all of them.
Thanks
 
GoPro
Posts: 7,104

Re: GoPro Hero 7 HDMI firmware issue

Thank you for the update, @noblevista48372. Appreciate you providing specific observations. Good to know that the new  firmware solved many problems with the camera. We will continue to provide feedback to the team so we can keep with improving the camera performance considering observed issues. Does everything play back fine when viewing the media through the SD card (that is using a compatible flash or USB drive inserted to your TV)? Thanks!

Tourist
Posts: 5

Re: GoPro Hero 7 HDMI firmware issue

 

Hello, Happy New Year for everybody.

 

I bought a new SD ScanDisk extreme model SDSQXBG-064G-GN6MA and a new SD Sansumg EVO MB-ME128GA/AM

and the Firmware issue persist in the GoPro Hero 7 when connected to any HDMI TV.

 

The GoPro Hero 7 works perfect alone in any resolution for video or photo without problems or when connect to WiFI to my iphone.

 

But when connected to any TV by HDMI cable, most of the time the first clip plays OK, I can pause and resume it in any moment, but when  the video finish the the image keeps freezed. Is possible to navigate in the menu with the buttons but the video is paused. If I disconnect and connect the HDMI cable the GoPro H7 works again.

 

With the last firmware the Go Pro Hero 7 never hangs. With the original firmware most of the time was necesary to reset it when connect to HDMI cable. The same situation using a Sansumg TV, a Sony TV and a DELL computer monitor.

 

Using both SD in the GoPro Hero 6 work perfect. Including video clips captured by the Go Pro Hero 7 played in the Hero 6 using the same HDMI cable in the same TV's and the same SD's.

 

I installed the new firmware from the SD and the situation is the same.

 

I expect that the next firmware update adapt the same software for the HDMI used in GoPro Hero 6.
Thanks

GoPro
Posts: 7,104

Re: GoPro Hero 7 HDMI firmware issue

Thank you for keeping us posted, @noblevista48372. We will share this with the team and update this post once we have new information.