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Sightseer
Posts: 2

GoPro Hero 7 Black

My GoPro Hero 7 black is displaying a NO BATT sign. It only turns on when plugged in and cannot record videos. I have tried my spare battery and the same thing has happened with that. Unsure of what I should do next.
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GoPro
Posts: 6,097

Re: GoPro Hero 7 Black

Hi @spiryjump28557,

 

Please make sure you're using a recommended SD card: sd card considerations gopro

Reformat your SD card using a computer. 

Download and install new camera firmware manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

 

Let us know if that will work.

 

 

-Jay

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Sightseer
Posts: 2

Re: GoPro Hero 7 Black

Hey,

I’m using a SanDisk extreme recommend SD card and have manually updated the camera as well as a factory reset.
It is still displaying the NO BATT sign...
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GoPro
Posts: 17,624

Re: GoPro Hero 7 Black

Hi @spiryjump28557

 

The best path forward is to reach out to our Support Team.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

 

Thanks!

Ej