05-31-2019 06:30 AM
Me pueden ayudar, por favor?
05-31-2019 08:23 AM
Thanks for choosing GoPro to capture great moments.
Would you be able to send a picture of the camera showing the side where battery door is? This will help us assess the issue.
You can also try these steps:
Open the door and check that the little push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat and flush.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
05-31-2019 09:38 AM
Thanks for getting back to us with the requested information @niceapex6187
If you have tried the steps above and the door is still not flush, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
You may also reference them to this thread.
06-03-2019 04:44 PM
06-04-2019 06:38 AM