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Reply
Tourist
Posts: 4

GoPro Hero 7 Black

Compré una cámara y al momento de cerrar la tapa donde va la batería noté que no cierra completamente y me preocupa que se le pueda meter agua y afectar el rendimiento del aparato.

Me pueden ayudar, por favor?

Gracias.
GoPro
Posts: 10,671

Re: GoPro Hero 7 Black

Hi @niceapex6187

 

Thanks for choosing GoPro to capture great moments.

Would you be able to send a picture of the camera showing the side where battery door is? This will help us assess the issue.

 

You can also try these steps:

Open the door and check that the little push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat and flush.

 

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: GoPro Hero 7 Black

D9CACAB5-1673-4303-930F-1F204C9299F0.jpeg

GoPro
Posts: 10,671

Re: GoPro Hero 7 Black

Thanks for getting back to us with the requested information @niceapex6187

If you have tried the steps above and the door is still not flush, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

You may also reference them to this thread.

 

Thanks!

Ej
 

 

 

Tourist
Posts: 4

Re: GoPro Hero 7 Black

I’ve been trying to contact customer service to review the warranty and it’s always telling me that they’re not available, how can I get in touch with a live person and get this solved?
Highlighted
GoPro
Posts: 10,671

Re: GoPro Hero 7 Black

Sorry if you are having troubles getting through @niceapex6187

Try selecting US as the country when initiating a chat session.

Support Team's hours of operation is listed on https://gopro.com/help/ContactUs

 

Thanks!
Ej

Tourist
Posts: 4

Re: GoPro Hero 7 Black

It does not allow me to change it since I’m in Mexico and it’s not available. Ive been calling the number for México since last week and it’s always a saying it’s closed. Can you please have someone call me back at +52 (614)-169-2332.
GoPro
Posts: 10,671

Re: GoPro Hero 7 Black

Hi @niceapex6187

 

Please make sure that your network allows calling toll free numbers.

It is also best to contact our Support Team using a landline.

You should be able to get through.

 

Thanks!

Ej