Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-381987%22%20slang%3D%22en-US%22%3EGoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381987%22%20slang%3D%22en-US%22%3E%3CP%3EThere%20have%20been%20a%20few%20times%20that%20I%20couldn't%20turn%20off%20the%20camera%20and%20ended%20up%20letting%20the%20battery%20drained%20completely.%20By%20the%20way%20I%20have%20the%20latest%20firmware%2C%20and%20turned%20off%20wifi%20connection%20and%20voice%20command.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20had%2099%25%20battery%20and%20I%20pressed%20on%20the%20mode%20button%20for%203%20seconds%2C%20nothing%20happened.%20I%20pressed%20it%20once%20again%20for%20a%20second%20and%20it%20turned%20off%20(at%20least%20the%20screen's%20dark).%20I%20pressed%20it%20one%20more%20time%20and%20it%20wouldn't%20turn%20on.%20Pressed%20again%20and%20it%20turned%20on%2C%20pressed%20for%203%20seconds%20and%20it%20wouldn't%20turn%20off.%20Pressed%20it%20once%20again%20and%20it%20turned%20off%20(dark%20screen).%20I%20thought%20it's%20turned%20off%20and%20then%20a%20few%20hours%20later%20it%20wouldn't%20turn%20on%20anymore%20because%20the%20battery's%20completely%20drained!%20What's%20going%20on%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-381987%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382020%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382020%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20read%20that%20another%20user%20had%20a%20similar%20issue%20after%20the%20latest%20firmware%20update%20and%20Ej%20from%20GoPro%20suggested%20manually%20updating%20the%20firmware%20again.%20I%20did%20just%20that%20and%20the%20issue%20doesn't%20go%20away.%3CIMG%20id%3D%22smileysad%22%20class%3D%22emoticon%20emoticon-smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382021%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382021%22%20slang%3D%22en-US%22%3EIf%20the%20camera%20freezes%20or%20wont%20turn%20off%2C%20you%20need%20to%20hold%20the%20Mode%20button%20down%20for%20about%2010-12%20seconds%20and%20then%20release.%20Once%20it%20powers%20back%20up%2C%20go%20into%20Preferences%26gt%3BRest%20and%20format%20the%20SD%20card%20(this%20will%20delete%20all%20media%20so%20make%20sure%20you%20offload%20whatever%20you%20want%20to%20save%20first).%20Once%20done%2C%20go%20back%20into%20the%20Reset%20menu%20and%20factory%20reset%20your%20camera.%20Turn%20the%20camera%20off%20and%20remove%20the%20SD%20card.%20With%20the%20SD%20card%20removed%2C%20see%20if%20you%20are%20still%20getting%20the%20same%20behavior.%20If%20not%2C%20then%20the%20issue%20might%20be%20coming%20from%20the%20card.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382024%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382024%22%20slang%3D%22en-US%22%3EInstead%20of%20doing%20all%20these%2C%20can%20I%20simply%20remove%20the%20SD%20card%20and%20see%20if%20the%20camera%20still%20has%20the%20same%20issue%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382027%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382027%22%20slang%3D%22en-US%22%3EYes%2C%20but%20it%20would%20be%20best%20to%20reset%20the%20camera%20first.%20It's%20basically%20just%20a%20small%20computer%2C%20so%20a%20proper%20reboot%20may%20be%20necessary.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382053%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382053%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20what%20we%20do.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FXM9QU7V_GgM%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FXM9QU7V_GgM%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382057%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20won't%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382057%22%20slang%3D%22en-US%22%3E%3CP%3Ethis%20is%20not%20the%20opposite%20and%20jsut%20happened%20so%20I%20am%20going%20to%20ask%20a%20gorp%20rep%20on%20here%20to%20and%20see%20the%20post%20get%26nbsp%3B%20no%20replies%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Esee%20post%20just%20made%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2Fgopro-fw-01-80-promic-and-quick-capture-no-power-gopro-inquerry%2Fm-p%2F382058%23%2FM107096%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2Fgopro-fw-01-80-promic-and-quick-capture-no-power-gopro-inquerry%2Fm-p%2F382058%23%2FM107096%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2F2FYKMAcPPlo%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2F2FYKMAcPPlo%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 8

GoPro Hero 7 Black won't turn off

There have been a few times that I couldn't turn off the camera and ended up letting the battery drained completely. By the way I have the latest firmware, and turned off wifi connection and voice command.

 

The camera had 99% battery and I pressed on the mode button for 3 seconds, nothing happened. I pressed it once again for a second and it turned off (at least the screen's dark). I pressed it one more time and it wouldn't turn on. Pressed again and it turned on, pressed for 3 seconds and it wouldn't turn off. Pressed it once again and it turned off (dark screen). I thought it's turned off and then a few hours later it wouldn't turn on anymore because the battery's completely drained! What's going on?

Tourist
Posts: 8

Re: GoPro Hero 7 Black won't turn off

I just read that another user had a similar issue after the latest firmware update and Ej from GoPro suggested manually updating the firmware again. I did just that and the issue doesn't go away.Smiley Sad

Explorer
Posts: 12,213

Re: GoPro Hero 7 Black won't turn off

If the camera freezes or wont turn off, you need to hold the Mode button down for about 10-12 seconds and then release. Once it powers back up, go into Preferences>Rest and format the SD card (this will delete all media so make sure you offload whatever you want to save first). Once done, go back into the Reset menu and factory reset your camera. Turn the camera off and remove the SD card. With the SD card removed, see if you are still getting the same behavior. If not, then the issue might be coming from the card.
Tourist
Posts: 8

Re: GoPro Hero 7 Black won't turn off

Instead of doing all these, can I simply remove the SD card and see if the camera still has the same issue?
Explorer
Posts: 12,213

Re: GoPro Hero 7 Black won't turn off

Yes, but it would be best to reset the camera first. It's basically just a small computer, so a proper reboot may be necessary.
Adventurer
Posts: 10,327

Re: GoPro Hero 7 Black won't turn off

This is what we do.

 

https://youtu.be/XM9QU7V_GgM

Adventurer
Posts: 10,327

Re: GoPro Hero 7 Black won't turn off

[ Edited ]

this is not the opposite and jsut happened so I am going to ask a gorp rep on here to and see the post get  no replies

 

see post just made  https://community.gopro.com/t5/Cameras/gopro-fw-01-80-promic-and-quick-capture-no-power-gopro-inquer...

 

https://youtu.be/2FYKMAcPPlo