03-25-2019 11:34 AM
I bought a gopro hero 7 black just over a month ago. All firmware has been updated. The screen on the device has green, white, blue, and violet vertical and horizontal lines showing up. Additionally, the battery has completely drained a couple of times after the device was turned off. Now, holding the power button down on the device doesn't immediately turn it off. It has a lag or won't work at all. This has all occurred after the first two uses of the camera, which I purchased just over a month ago. Please advice.
03-25-2019 11:46 AM
I contact the support bu chat or phone at gopro.com/contactus, this is the Forum a mod will also direct you to talk to their team. but in the mean time what sdxc card did you use and the other users used? did you are the others flash firmware. if you already did so the nthe next step is to contact the rep and talk wit hthem. if hte camera is faulty or the card good luck.