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Sightseer
Posts: 1

GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Por favor indiquenme donde, en la Ciudad de Mexico me pueden cambiar mi gopro Hero 7 black por una que en principio no tarde demasiado en procesar las instrucciones tactiles que pongo y que no se quede pasmada al grado de ni siquiera poder apagarla. Lo que mas me preocupa es que se calienta tanto en la captura de video que hay ocasiones que resulta imposible seghir sosteniendola.

 

A caso esto es normal? Si continua asi el calentamiento puede dañar la electronica interna. La he usado poco en ambientes interiores de hogar u oficina.

GoPro
Posts: 8,221

Re: GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Hello @herzrod96. Sorry to hear about the trouble with the camera. For cameras such as the HERO7 Black that features unique high-performance video modes: 2.7K and higher resolutions, and/or frame rates above 60fps, using more power and becoming warm while in operation is normal. There is more information about the issue here . Make sure as well that that camera is updated to the latest firmware, and that a recommended SD card is used in the camera. If the issue persists, our Support team will be able to help you with the next steps. Their contact information is at https://gopro.com/help/ContactUs

Sightseer
Posts: 1

Re: GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Hola!

Yo también acabo de comprar la hero 7 black y se sobre calienta, a qué se debe? dónde pueden cambiarme la cámara o regresarme mi dinero?

También se bloquea y no reacciona.

Gracias!

GoPro
Posts: 10,259

Re: GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Hi @xoacutechi4

 

Sorry for any troubles caused.

Please reach out to our Support Team through phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Sightseer
Posts: 1

Re: GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Hola que tal, mi go pro hero 7 tmb se calienta y quiero una respuesta, no me salgan con que no entienden el español que para eso hay traductores, se calienta demasiado y necesito saber que puedo hacer, no pueden estar vendiendo mierda a la gente.
GoPro
Posts: 10,259

Re: GoPro Hero 7 Black manifiesta calentamiento excesivo en la captura

Hi @alan1990

 

What SD card are you using?

Please check the information on Camera Performance in Extreme Temperatures

 

Thanks!

Ej