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Reply
Hiker
Posts: 13

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

Eric, i was able to replicate the issue with external power plugged in directly into the camera. As soon as the external power is interrupted and reestablished the camera will either freeze, reboot and repair the file or just reboot. The WiFi connection is then lost and will not resume on its own without another pairing. So if your power bank power is in anyway interrupted or if the camera detects a power fluctuation it will reset itself or freeze.

I was also able to repeat the reset with the camera battery at 100% when on external charge. My theory is that when the batt reaches full capacity it sends a signal to stop charging and as soon as the external power source resumes (when int batt lvl dips below 100%) it causes an interruption and the camera shuts off and WiFi connection is terminated requiring re pairing
Tourist
Posts: 10

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

I have an open case with gopro tech support to investigate this as we can easily reproduce the issue 100% of the time. Reference Case: 06420802
Tourist
Posts: 10

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

[ Edited ]

I did some exhaustive testing of the camera and smart remote.  Attached is each test scenario and the outcome from each test.  I also have URLs to the videos showing the test for folks to witness these bugs.  

&nbsp

 

VideoTest #GoPro Internal Battery In UseGoPro Internal Battery ChargingGoPro External Mic/Power Adapter In Use?External Power via 2.1A Battery PowerExternal Power via 2.0A Samsung A/C PowerExternal Mic Connected and Powered OnWi-Fi BandTest Pass or FailNotes GoPro Hero 7 Black Smart Remote Wi-Fi Tests
https://youtu.be/hGsde8DvGgE1YesNoNoNoNoNo5 GhzSuccess  Firmware V1.70       
https://youtu.be/hGsde8DvGgE2YesYesNoYesNoNo5 GhzSuccess  Camera Serial #: C3281325439368   
https://youtu.be/hGsde8DvGgE3YesYesYesYesNoNo5 GhzFail  Test Date: 4/25/19 – 4/26/19     
https://youtu.be/hGsde8DvGgE4NoNoYesYesNoNo5 GhzFail but I forgot to re-pairI did not re-pair from the failure from test #3.  This is an invalid test SD Card: SanDisk Extreme 128Gb V30   
https://youtu.be/hGsde8DvGgE5NoNoYesYesNoNo5 GhzSuccessReset connections and re-paired camera.  Determination: Charging GoPro internal battery via GoPro external power adapter kills Wi-Fi connection to Smart Remote.  Wiggling USBC power connection to camera continued to work.        
https://youtu.be/0jkEw3rMwSI6NoNoNoNoYesNo5 GhzFailSmart remote turned camera on but wi-fi would not connect to camera.  Only difference from test #5 was changing power source to camera.        
https://youtu.be/0jkEw3rMwSI7NoNoNoNoYesNo5 GhzSuccessReset connections, re-paired.  Worked fine.        
https://youtu.be/0jkEw3rMwSI8YesYesNoNoYesNo5 GhzFailSmart remote fails to connect after previous successful connection and test. Only difference was adding GoPro internal battery and it was charging.  Turning Smart Remote on/off two times didn’t make it work.        
https://youtu.be/NhtsbQiepP49YesYesYesNoYesNo5 GhzFailCamera will not power on using power button. 2A power plus charging battery with wireless connections on will not power on camera.        
https://youtu.be/NhtsbQiepP410NoNoYesNoYesNo5 GhzFailRemoved GoPro internal battery, camera will still not power on.  Unplugged and plugged in external power. Pressing top button powered on camera???  But power button would not work!        
https://youtu.be/SlgaVZNcceY11NoNoYesNoYesNo5 GhzFailPressing Power button did nothing.  Pressing top button powered on camera?        

 

 

GoPro
Posts: 7,578

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

Thank you for sharing results of your tests, @ericjohnsonaz. Our team is looking into the matter at this time. We will keep you posted once we hear back from the them. 

Tourist
Posts: 10

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

Thank you for looking into it. The external power adapter fails 100% of the time so we could try a different one.

Please let me know if you need additional tests to verify. Thanks
Hiker
Posts: 13

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

i have tried with two diff mic adapter and the results are the same.  As soon as the internal battery reaches 100% while on external power, the WiFi connection is reset.  This is only an issue with GPH7 Blk.  I have no issue with the Session 5 running on ext.power with mic adapter, the WiFi connection is solid in that case.

 

Tourist
Posts: 10

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

@risharktiburon I think that is a seperate and additional issue.  My batteries never reach 100% and the GoPro fails 100% of the time using external power adapter and external power.  Everything from a 2.1A power pack to a 2.0A Samsung power adapter.  Wi-Fi disconnects upon starting recording.

 

I recommend we start a new thread about your issue, and contact GoPro support about it so they can have a seperate case # to reference.  Because we both want that issue fixed too! :)

GoPro
Posts: 7,578

Re: GoPro Hero 7 Black and Wifi connections (Smart Remote-Wifi and iPhone X)

Thank you for sharing, @risharktiburon. I agree with @ericjohnsonaz in terms of getting the issue communicated with Support for a case creation. This way, details about the particular issue, as well as tests will be organized and documented in the case which the team will look into as well. You may reach Support by phone or chat through https://gopro.com/help/ContactUs . Thanks!