04-10-2019 02:56 PM
I was also able to repeat the reset with the camera battery at 100% when on external charge. My theory is that when the batt reaches full capacity it sends a signal to stop charging and as soon as the external power source resumes (when int batt lvl dips below 100%) it causes an interruption and the camera shuts off and WiFi connection is terminated requiring re pairing
04-29-2019 06:15 PM - edited 04-29-2019 06:18 PM
I did some exhaustive testing of the camera and smart remote. Attached is each test scenario and the outcome from each test. I also have URLs to the videos showing the test for folks to witness these bugs.
|Video||Test #||GoPro Internal Battery In Use||GoPro Internal Battery Charging||GoPro External Mic/Power Adapter In Use?||External Power via 2.1A Battery Power||External Power via 2.0A Samsung A/C Power||External Mic Connected and Powered On||Wi-Fi Band||Test Pass or Fail||Notes||GoPro Hero 7 Black Smart Remote Wi-Fi Tests|
|https://youtu.be/hGsde8DvGgE||1||Yes||No||No||No||No||No||5 Ghz||Success||Firmware V1.70|
|https://youtu.be/hGsde8DvGgE||2||Yes||Yes||No||Yes||No||No||5 Ghz||Success||Camera Serial #: C3281325439368|
|https://youtu.be/hGsde8DvGgE||3||Yes||Yes||Yes||Yes||No||No||5 Ghz||Fail||Test Date: 4/25/19 – 4/26/19|
|https://youtu.be/hGsde8DvGgE||4||No||No||Yes||Yes||No||No||5 Ghz||Fail but I forgot to re-pair||I did not re-pair from the failure from test #3. This is an invalid test||SD Card: SanDisk Extreme 128Gb V30|
|https://youtu.be/hGsde8DvGgE||5||No||No||Yes||Yes||No||No||5 Ghz||Success||Reset connections and re-paired camera. Determination: Charging GoPro internal battery via GoPro external power adapter kills Wi-Fi connection to Smart Remote. Wiggling USBC power connection to camera continued to work.|
|https://youtu.be/0jkEw3rMwSI||6||No||No||No||No||Yes||No||5 Ghz||Fail||Smart remote turned camera on but wi-fi would not connect to camera. Only difference from test #5 was changing power source to camera.|
|https://youtu.be/0jkEw3rMwSI||7||No||No||No||No||Yes||No||5 Ghz||Success||Reset connections, re-paired. Worked fine.|
|https://youtu.be/0jkEw3rMwSI||8||Yes||Yes||No||No||Yes||No||5 Ghz||Fail||Smart remote fails to connect after previous successful connection and test. Only difference was adding GoPro internal battery and it was charging. Turning Smart Remote on/off two times didn’t make it work.|
|https://youtu.be/NhtsbQiepP4||9||Yes||Yes||Yes||No||Yes||No||5 Ghz||Fail||Camera will not power on using power button. 2A power plus charging battery with wireless connections on will not power on camera.|
|https://youtu.be/NhtsbQiepP4||10||No||No||Yes||No||Yes||No||5 Ghz||Fail||Removed GoPro internal battery, camera will still not power on. Unplugged and plugged in external power. Pressing top button powered on camera??? But power button would not work!|
|https://youtu.be/SlgaVZNcceY||11||No||No||Yes||No||Yes||No||5 Ghz||Fail||Pressing Power button did nothing. Pressing top button powered on camera?|
05-05-2019 02:08 PM
Thank you for sharing results of your tests, @ericjohnsonaz. Our team is looking into the matter at this time. We will keep you posted once we hear back from the them.
05-05-2019 05:28 PM
Please let me know if you need additional tests to verify. Thanks
05-05-2019 05:37 PM
i have tried with two diff mic adapter and the results are the same. As soon as the internal battery reaches 100% while on external power, the WiFi connection is reset. This is only an issue with GPH7 Blk. I have no issue with the Session 5 running on ext.power with mic adapter, the WiFi connection is solid in that case.
05-05-2019 05:48 PM
@risharktiburon I think that is a seperate and additional issue. My batteries never reach 100% and the GoPro fails 100% of the time using external power adapter and external power. Everything from a 2.1A power pack to a 2.0A Samsung power adapter. Wi-Fi disconnects upon starting recording.
I recommend we start a new thread about your issue, and contact GoPro support about it so they can have a seperate case # to reference. Because we both want that issue fixed too! :)
05-06-2019 08:58 AM
Thank you for sharing, @risharktiburon. I agree with @ericjohnsonaz in terms of getting the issue communicated with Support for a case creation. This way, details about the particular issue, as well as tests will be organized and documented in the case which the team will look into as well. You may reach Support by phone or chat through https://gopro.com/help/ContactUs . Thanks!