04-07-2019 05:15 AM
Since initial purchase nearly 4 monts ago and after two s/w updates to the camera, i still cannot get a stable wifi connection to either my Smart Remote or my iPhone X. All have the very latest s/w version insalled, on the camera i even did two fresh manual reload of the s/w. I've tried using the two bands (5Ghz and 2.4Ghz), ensured there was no likely interference from other transmitters to no avail. I also tried different (GoPro recommended) types of SD Card from 32, 64 to 128MB and still the intermittent connections persists. I have experimented with various settings as some users reported that disabling the LOW LIGHT function would provide a solid connection (not sure why that would be but i had to try something). No matter what i try the camera will drop out and the Smart Remote will be on Wifi search mode. I have to dismount from my motorcycle and reboot everything. Sometimes all i have to do is turn off the camera and it will reconnect. other times i have to try to repair the camera to the Remote or iPhone. it is never the same. I even tried running with no batt in the camera, feeding it from a USB power source thinking perhaps it was the heat. NOTE that i use the GoPro 3.5mm mic adapter as i have a mic installed in my helmet used to motovlog. Also NOTE that i have a GoPro Session 5 with a very solid wifi connection - it simply stays on no matter what. SOLID. I picked up the GP7HB because of the additional features such as hyperstab and GPS but i'm getting very frustrated. My last ride was just over 300 km and i had to dismount 15 times to reset the connection. I'm now thinking i should have gone to Garmin's VIRB as it is integrated into my GPS connection.....
04-08-2019 02:50 PM - edited 04-08-2019 02:51 PM
I'm having the same issue as well. GoPro support replaced my mic/power adapter because as soon as I connect power to it the smart remote will lose it's connection. Even with the replaced mic/power adapter this problem persists.
I can reproduce the issue 100% of the time using these steps:
1) 4k60p, wireless on, full factory reset
2) pair smart remote
3) verify smart remote will turn on/off camera and record
4) attach mic/power but DO NOT connect power. Just external mic. Everything works perfect with the remote.
5) Connect USB power to mic/power adapter. Tried several USB power supplies and cables, all are in working order.
6) Once power is connected I can power up the camera with the smart remote but as soon as I hit record the camera appears to reboot and wireless connection to smart remote is lost permenantly. The remote enters a "searching" state. I have to pair the smart remote to the camera, but will die once again if power is applied to the mic/power adapter.
Here's my test showing the problem: https://drive.google.com/open?id=1StPyAudzt8pBmQyAMWawUziwhGWSDe0A
04-08-2019 03:28 PM
04-09-2019 11:35 AM
WOW, that's crazy! I tried a better power supply with a 2.1A output last nite and it somewhat worked. This time the GoPro actually froze on me in the process and lost wifi and I had to pull the battery. Then erase all connections and re-pair.
The smart remote is terribly unreliable.
Here's my tests last night trying 2.4Ghz vs 5Ghz settings, battery and no battery, power via mic/power adapter and power directly to the gopro. Wifi band made no difference. Battery made no difference but it never got charged to 100% like you did.
What power supply are you using? I'd love to know which model you're using since it's way more stable than what I'm doing.
Part 1 tests: GoPro froze, tests with wifi band and battery made no difference
Part 2 tests: GoPro frozen and required battery to be pulled, got it working with better power supply but swapping to different power loses wifi communication to remote. Lost pariing over and over again.
04-09-2019 03:24 PM
After multiple chat sessions, I was able to get a GoPro rep to escelate this issue to their "specialist". Fingers crossed we'll figure out the issue(s) here. Seems like there are at least two scenarios where WiFi connection is lost to smart remote.
04-09-2019 03:41 PM
My theory is that as soon as there is a break in power supply the WiFi resets. I’ve yet to try this theory without using the 3.5mm mic adapter. I’ll do that next time I’m home.
Thanks again for sharing your trouble shooting info.
04-09-2019 03:54 PM
GoPro support has asked us to try the same tests minus the mic/power adapter to see if it is causing the wifi disconnection issues or not. I also gave them a link to this thread in my ticket so hopefully their specialists will refer to what we discover here.
04-10-2019 02:06 PM