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%3CLINGO-SUB%20id%3D%22lingo-sub-355937%22%20slang%3D%22de-DE%22%3EGoPro%20Hero%207%20Black%20Shutdown%20after%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355937%22%20slang%3D%22de-DE%22%3E%3CP%3EHello%2C%20i%20bought%20a%20GoPro%20Hero%207%20Black%20today.%20At%20first%20all%20went%20fine.%20I%20left%20loading%20for%20about%203%20hours.%20After%20that%20I%20am%20okay%20with%20the%20camera%20and%20all%20its%20functions.%20Then%20I%20connected%20her%20to%20the%20GoPro%20app%20and%20said%20that%20I%20made%20an%20update%20which%20i%20made.%20After%20the%20%22Update%20finished%22%20screen%2C%20the%20gray%20tone%20from%20the%20lcd.%20Since%20that%20the%20camera%20started%20a%20few%20times%20and%20shut%20down%20by%20herself.%20But%20now%20the%20blackscreen%20is%20on%20the%20camera%20for%20about%20an%20hour%20or%20something%20like%20that.%20I%20dont%20know%20what%20to%20do.%20Take%20out%20the%20battery%2C%20or%20shut%20down%20or%20take%20out%20the%20SD%20card.%20Nothing%20helps.%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help.%26nbsp%3B%3C%2FP%3E%3CP%3EWith%20kind%20regards%20Niels%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-355937%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355941%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%20Black%20Shutdown%20after%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355941%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106767%22%20target%3D%22_blank%22%3E%40blueridge23366%3C%2FA%3E%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Sorry%20to%20hear%20about%20the%20trouble.%20Since%20the%20issue%20only%20happened%20right%20after%20the%20update%2C%20manually%20reinstalling%20the%20firmware%20update%20can%20help%20resolve%20any%20error%20with%20the%20current%20software%20installation.%26nbsp%3BFollow%20the%20manual%20update%20instructions%20specified%20in%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2

GoPro Hero 7 Black Shutdown after Update

Hello, i bought a GoPro Hero 7 Black today. At first all went fine. I left her loading for about 3 hours. After this I started the camera and all the functions are okay. Then I connected her to the GoPro App and the App said that I should make an update which i made. After the "Update finished" screen, the camera shut down and only the screen has the grey tone from the lcd. Since that the Camera started few times and shut down by herself. But now the blackscreen is on the camera for about an hour or something like that. I dont know what to do. Take out the battery, or to shut down or take out the SD Card. Nothing helps. 

Please help. 

With kind regards Niels

GoPro
Posts: 3,046

Re: GoPro Hero 7 Black Shutdown after Update

Hi @blueridge23366,

Sorry to hear about the trouble. Since the issue only happened right after the update, manually reinstalling the firmware update can help resolve any error with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras

Kind Regards,
Ann

Sightseer
Posts: 2

Re: GoPro Hero 7 Black Shutdown after Update

Yeah I know this site. But it doesnt work because Handy or Computer don't see the GoPro. So I cant click on here to do a new Update oder set her to zero. I hope you know what I mean.

Highlighted
GoPro
Posts: 3,046

Re: GoPro Hero 7 Black Shutdown after Update

@blueridge23366, the manual update process doesn't require your GoPro camera to be connected to your computer. You will have to take the SD card out of the camera and directly connect it to your computer using an SD card reader or adapter in order to get the UPDATE folder transferred over to the SD card.

 

Here are the steps on how to manually install/reinstall the firmware update for your camera: 

  • What you will need: SD Card Adapter/Reader and a computer. 

  • First, backup your files into your computer. Then, reformat your microSD card in the camera with the “Delete” function in the settings menu. If you're unsure of how to do that, read these instructions on how to reformat your microSD card in your HERO7 camera

  • Go to the HERO7 Black update page. 

  • Under "Other ways to update" at the base of the page, click "Update your camera manually." 

  • Enter your Serial Number and other requested information, click Next Step. 

  • Click "Download Update." 

  • Click "Click here to download firmware." 

  • Follow the steps on the screen for detailed instructions for your operating system.

If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate.

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

 

Kind Regards,

Ann