12-25-2018 06:30 AM
Good morning my name is David, I'm from Peru
I'm trying to reach you by phone number, but there isn't one for Peru
Yesterday my GoPro started to switch modes when it was underwater at the pool
and now after christmas dinner when I took my last picture, it started to work bad
It turns on, it charges but it seems that the lens doens't work or my screen then when
I tried to change modes, it freezes and then I can't do anything.
Please I need some help
My Serial No C3281324556943
GoPro Hero 7 Black
12-25-2018 01:05 PM
Sorry to hear about the trouble, @foggystar08427. If you have not done it yet, try manually updating the camera firmware (even if the camera may already have the latest one). A manual update will help clear out any possible error with the current installation. There are steps here to guide you. Should the issue persist after the update, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Best regards!