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Sightseer
Posts: 2

GoPro Hero 7 Black Problem

Good morning my name is David, I'm from Peru

 

I'm trying to reach you by phone number, but there isn't one for Peru

 

Yesterday my GoPro started to switch modes when it was underwater at the pool

and now after christmas dinner when I took my last picture, it started to work bad

 

It turns on, it charges but it seems that the lens doens't work or my screen then when 

I tried to change modes, it freezes and then I can't do anything.

 

Please I need some help

 

My Serial No C3281324556943

GoPro Hero 7 Black

 

dinnerfrontback

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Sightseer
Posts: 2

Re: GoPro Hero 7 Black Problem

I charged to a 100% nothing works

I tried to use my GoPro App on my iPhone but it shows nothing

 

Now is heating itself and nothing work

I need some help or some number to call please.

 

 app

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GoPro
Posts: 15,313

Re: GoPro Hero 7 Black Problem

Sorry to hear about the trouble, @foggystar08427. If you have not done it yet, try manually updating the camera firmware (even if the camera may already have the latest one). A manual update will help clear out any possible error with the current installation. There are steps here to guide you. Should the issue persist after the update, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Best regards!