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Sightseer
Posts: 2
Accepted Solution

GoPro Hero 7 Black Pairing Failed with iPhone X

Just received my GoPro Hero 7 Black, and been trying to connect it to my iPhone X.

 

Booted up the GoPro, installed the app, the app found the camera, camera said it was connected, then the phone sits there for ages then says "pairing failed". I've tried manually connecting to the camera's WiFi, switching my WiFi and Bluetooth off and on, restarting my phone etc. Still can't get it to pair.

 

Any ideas?

 

Bit of a crappy first experience tbh.


Accepted Solutions
Sightseer
Posts: 2

Re: GoPro Hero 7 Black Pairing Failed with iPhone X

Thanks for the reply.

 

Yep I tried all of that stuff, nothing worked.

 

For future reference I did figure out the problem. The GoPro was plugged in to charge (since I'd just received it), and once I unplugged it and turned it off and on again it paired fine. Didn't work when I turned it off and on with it plugged in, but as soon as it was no longer charging it seemed to play ball.

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All Replies
GoPro
Posts: 5,947

Re: GoPro Hero 7 Black Pairing Failed with iPhone X

Hi @beardoweirdo

 

Do you have the latest app version installed?

See if resetting the camera's Wi-Fi settings will work.  Preferences > Connections > Reset Connections

Make sure to delete the camera name on your app , the Bluetooth ID and the Wi-Fi name.

 

For reference, you may check this article.

 

Let us know how it goes.

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Hero 7 Black Pairing Failed with iPhone X

Thanks for the reply.

 

Yep I tried all of that stuff, nothing worked.

 

For future reference I did figure out the problem. The GoPro was plugged in to charge (since I'd just received it), and once I unplugged it and turned it off and on again it paired fine. Didn't work when I turned it off and on with it plugged in, but as soon as it was no longer charging it seemed to play ball.

GoPro
Posts: 5,947

Re: GoPro Hero 7 Black Pairing Failed with iPhone X

Thanks for getting back to us @beardoweirdo

 

Feel free to post back if something comes up.

 

Regards,

Ej