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Sightseer
Posts: 1

GoPro Hero 7 Black Not Connecting to Phone

Hero7 Black v1.70
Samsung Galaxy A50
Android 9

I can connect my GoPro when I factory reset everything and try to pair for the first time. The problem is after I've disconnected for the first time, I can't connect back anymore. As far as I can see the main problem is when I try to connect for the second time; I can see Wi-Fi Connecting.. but it does not connect and I can't see my GoPro's Wi-Fi nomore. I've never seen my GoPro's Wi-Fi after the second try. I've tried to put it pair mode again but none of those worked. Only if I factory reset everything and connect from very first step. I've never had a problem with my old phone, this problem seems only with the new phone. I may be missing something. Any help attempt is appreciated (:

GoPro
Posts: 10,106

Re: GoPro Hero 7 Black Not Connecting to Phone

Hi @berkyiğitb3

 

We have received reports regarding the issue.

Our team is working on it.

 

Please continue checking our website for more updates.

Software Update Release Information

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Hero 7 Black Not Connecting to Phone

Same problem with my Samsung S9 and Android 9

GoPro
Posts: 10,106

Re: GoPro Hero 7 Black Not Connecting to Phone

Hello @christerh07

 

If you havent already, please try the steps on https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 1

Re: GoPro Hero 7 Black Not Connecting to Phone

Changing the GoPro Hero 7 connection to 2.4Ghz from 5 Ghz fixed my connection issue with Android 9 on my Pixel 2 XL.

GoPro
Posts: 8,150

Re: GoPro Hero 7 Black Not Connecting to Phone

Great to know, @swiftsurf5471. Thank you for sharing!

Tourist
Posts: 7

Re: GoPro Hero 7 Black Not Connecting to Phone

Estos pasos no funcionan, ya los he aplicado varias veces y sigue lo mismo.

 

El problema está con el teléfono Samsung Galaxy A50 que salió este 2019 y la cámara hero 7 black con Sistema Operativo 01.80.

 

He reseteado de fábrica y no logra conectarse a la app del teléfono.

 

Por favor su apoyo urgentemente.

GoPro
Posts: 3,804

Re: GoPro Hero 7 Black Not Connecting to Phone

Hi @stoutalp1717,

 

Please try this. 

Reset your camera's wireless network.

Remove or Unpair your camera from the GoPro App. 

Delete or Unpair GoPro Device under your phone's bluetooth settings. 

 

Update GoPro App. 

 

Pair the camera again and check if that will now work. 

 

Regards,

-Jay