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Tourist
Posts: 4

GoPro Hero 7 Black No Batt

I buy new camera, after unpacked i see this messege, no batt. When i press record botton, camera was freeze. 

photo_2019-11-02_00-21-03.jpg
GoPro
Posts: 5,358

Re: GoPro Hero 7 Black No Batt

Hi @lexm4r,

 

Sorry to know that you're having that problem with your camera. 

 

Try to remove the battery. 

Charge it for at least an hour.

 

Check if your SD card is a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Update your camera's firmware if you are using a recommended SD card. 

Here's how: Update Camera Manually

Make sure to follow the step for manual update. 

 

After that check if you will encounter the same issue. 

 

If issue persist please contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

 

-Jay 

 

 

Tourist
Posts: 4

Re: GoPro Hero 7 Black No Batt

I change 3 another batteries, same problem. I can't update manualy. I make all steps but not updated camera manually. Card see, but not updated. Quick app not helped me, I don't have any updates. Mobile APP doesn't work. Messages low battery.
Tourist
Posts: 4

Re: GoPro Hero 7 Black No Batt

 
photo_2019-11-02_00-53-53.jpg
GoPro
Posts: 5,358

Re: GoPro Hero 7 Black No Batt

Got it @lexm4r.

 

Are you having problem or error when you update your camera manually?

 

You may try to contact GoPro Customer Support team via phone or chat for assistance.

https://gopro.com/help/ContactUs

 

-Jay

Tourist
Posts: 4

Re: GoPro Hero 7 Black No Batt

i have to cameras, one update sucesfull, this camer don updated, any errors messages dont have it. 

GoPro
Posts: 5,358

Re: GoPro Hero 7 Black No Batt

Thanks for letting us know @lexm4r,

 

It would be best to contact GoPro Customer Support via phone or chat. 

https://gopro.com/help/ContactUs

 

-Jay

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 7 Black No Batt

I got same message after using my goporo/ black in Karma grip, can it be that camera never stopps charging the battery and the battery simply is over heated ?

 

I have now attached a usb power bank to it to make a timelapse of the first snowfall expected to last for 12 hours or so. Since the film is beeing recorded even with no batt message.