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Tourist
Posts: 1

GoPro Hero 7 Black Freezing underwater after 13 min. in waterproof case

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Dear GoPro. I am desperate, nearly giving up and wanting throw your product as far away as I possibly can!

My GoPro Hero 7 Black is still freezing after 13 min. in a waterproof case.. I Have tried to reboot the MicroSdcard with the specs. of 64 gb, U3, A2, updated to the lasted firmware.. Also did I reset the Gopro to factory settings ...

What's worked best for me so far is, putting the Gopro in the waterproof case.. Now it last up to 13 min instead of 10 sec.

 

What am I gonna do with this !?!?!? Please god help me... 

GoPro
Posts: 27,117

Re: GoPro Hero 7 Black Freezing underwater after 13 min. in waterproof case

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Hi @uv-tom

 

Is this only observed when underwater?

Does it matter how deep you are in the water?

Can you please do a test recording while the camera is in the housing but not underwater?

 

Thanks!

Ej