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Hiker
Posts: 35

GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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The GoPro Hero 7 Black crashes when plugged into external power sources while a battery is inserted:

 

  • Sometimes it freezes up with greyed out screen.
  • Sometimes it just stops the current recording and resets to main screen.
  • Multiple approved memory cards tested and same results (crashes).

It appears in testing that this mainly occurs when a battery is installed at the same time as the external power source and that battery is less than about 100% charge:

 

  • 100% reproducible crashes when you press record with a battery less than 100% inserted at same time.
  • May still occur with a battery inserted even at 100% charge at times.
  • Never crashes when battery is removed from Gopro.

Same reports have been made about GoPro 6 so this is not a GP7 specific error.

Tourist
Posts: 1

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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I have similar issue but now its even worst.
Screen is always black if camera is ON...but menu is still visible
Hiker
Posts: 35

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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Note also it does not happen with all external power sources. For example, using a wall charger it does not crash. But using some external battery packs it does.

 

Also note this does not mean the external battery pack is not supplying enough power as:

 

  • With no battery inserted it never crashes on that same power source and is fine.
  • With a less than 100% battery inserted but not recording it dos not crash and charges the gopro battery just fine.
  • Only when you press record does it crash instantly (seems like at the moment it swaps from charging the battery to using external power).

Perhaps all it needs is some logic for a delay in this case. If on external power and charging battery while idle and you press record then the the swap to external power should happen first and - pause delay - then start recording. Just guessing but somethign in that swap over casues the crash.

Sightseer
Posts: 1

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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I have identical problem. I even get this behavior with a quality  5v 2a charger like an Amazon Echo charger. PLEASE FIX THIS - I take long videos and I can't even swap batteries without removing camera from mount and disturbing the orientation!! Seems especially worse with third party USB cable. 

 

 

Tourist
Posts: 5

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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Just wanted to say I am also seeing this issue, 100% reproducable.   This is not an issue with my H5 or h5session.  I am using the gopro charging cable.

 

 

Tourist
Posts: 5

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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I think I figured out the cause.  I was using the USB charging cable that came with a hero 5.....the new cord that comes with a hero 7 is thicker and it works to charge and record with this cable. 

Hiker
Posts: 18

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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I'm having the same issue using a Feiyu G6. The gimbal will charge the camera, but it is causing it to crash. I ended up losing the one ride that did work because it had to reformat the card. I'm using the cable that came with the gimbal. It's about 2" long and very lightweight. 

GoPro
Posts: 27,018

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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Hi @markj48742

 

There are a couple of steps/work around shared on this thread.

See if this helps.

 

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 18

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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I appreciate that, but the problem I'm having is with charging. I'm not even trying to connect it to the gimbal wirelessly.

 

I don't know how familiar you are with the G6, but one of its features is that you can use it as an external power source for the GoPro while it is in use, the gimbal battery charges the GoPro while the gimbal is in use. That was why I got it because I need the camera to record for several hours without stopping. 

Hiker
Posts: 18

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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Do you think it matters if the battery is an official GoPro product? I had an aftermarket battery in when it was freezing.

 

I did run it with no battery for an hour ride with no problems. 

GoPro
Posts: 14,073

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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@markj48742, it is recommended to use GoPro brand batteries to ensure that you get the optimum functionality of the camera. In addition to this, I suggest removing the battery if you will be using the camera for very long-term shooting to prevent the camera from overheating – at some point, preventing potential damage to the battery as well. Other users have expressed similar suggestion when using any external power source (G6 in your case) for continuous recording.

Tourist
Posts: 3

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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Any solution to this problem? I'm using a 2300mAh backpack and I am seeing consistent crashes after 45mins to 1hr 30 mins of recording w/ plenty of battery capacity available.

Tourist
Posts: 3

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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With external power source and recording the temp of the GoPro near camera lens is up to 133F in a non-direct sunlight air conditioned house at 70F.

 

That seems pretty warm. I'm starting to wonder if all of these issues are thermal shutdown related.

GoPro Community Manager
Posts: 7,797

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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The GoPro will stop recording if it reaches 125F.

Adventurer
Posts: 13,858

Re: GoPro Hero 7 Black Crashes / Freezes when using External Power with Battery Inserted

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testing H5, h6 , h7  no bat ext power