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Reply
Tourist
Posts: 3

GoPro Hero 7 Black Battery Stuck , Tab Broken

Hello, after initial charge then use until first cycle battery depleted, i tried to remove battery to check serial number so i can register and just like that after less than 24 hours my battery is stuck and the tab has broken off, i did notice it was getting pretty warm while recording on and off at 1080p x 60 frames. i dont want to damage anything so ive only used my nails and tries tapping it aginst the palm of my hand but it doesnt come up more than quarter inch, please help

Tourist
Posts: 3

Re: GoPro Hero 7 Black Battery Stuck , Tab Broken

while writting this it beeped like 5 times while off and when i went to grab it, it felt warm again? could i have recieved a dud?

Hiker
Posts: 42

Re: GoPro Hero 7 Black Battery Stuck , Tab Broken

[ Edited ]

This thread popped up on Reddit with same issue with the tab.  maybe see what they said.

 

https://old.reddit.com/r/gopro/comments/db475t/just_got_the_gopro_7_black_and/

 

 

That being said, do youself a favor and get your money back.  The Hero7 black is defective garbage.

GoPro
Posts: 10,573

Re: GoPro Hero 7 Black Battery Stuck , Tab Broken

Hi @isaacsr

 

Please refer to Camera Performance in Extreme Temperatures

It is also important that your camera is on the latest software version and that you are using a recommended SD card.

 

Regarding the battery, please try the work around on this video.

 

Thanks!
Ej

Tourist
Posts: 3

Re: GoPro Hero 7 Black Battery Stuck , Tab Broken

Thanks it was updated to 1.80 the same day I received it through the app. On the phone with CS
GoPro
Posts: 10,573

Re: GoPro Hero 7 Black Battery Stuck , Tab Broken

Got it @isaacsr

 

If the camera behaves the same after all the troubleshooting steps suggested, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej