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Reply
Tourist
Posts: 5

GoPro Hero 7 Black Audio Issue, it doesn't record audio like it used to do before, Pleas help!

Hey guys, I came to know about the Audio issue when I came from my last ride. I have a GoPro Hero 7 Black, mic adapter, TRRS converter and a lavilier microphone 3.5 mm. I used to use this set up for my motovlogs and it was working fine and the audio used to record crisp and clear. But now there is no sign of the audio while recording and I thought it will be microphone problem so I have ordered new microphone with TRRS converter but still it is not recording the audio. I want to know whether the problem is with the mic adapter or it is with my camera itself. I need solution to this please anyone can help me to resolve this issue would be appreciated because GoPro camera cost a lot and I don't want any problems with my GoPro. Please give a permanent solution to this so i can continue to record my travel videos. Please reply
GoPro
Posts: 6,408

Re: GoPro Hero 7 Black Audio Issue, it doesn't record audio like it used to do before, Pleas help!

Hello @nishantp375. Capturing audio when an external microphone is used depends on the type of microphone used, as well as on how the camera is operated for recording. There is information here https://gopro.com/help/articles/block/HERO5-Black-External-Microphone-Information that will help. Feel free to post back for any other questions or concerns. 

Tourist
Posts: 5

Re: GoPro Hero 7 Black Audio Issue, it doesn't record audio like it used to do before, Pleas help!

Hello @mariustanya thank you for reverting on my post I have tried to capture the audio without quick capture and I have non-powered microphone which I have set on standard and standard plus but nothing is working I do not have powered microphone. Do you have any solution for that so I can start using my hero 7 black the way I used to use it previously while motovloging thank you
Tourist
Posts: 5

Re: GoPro Hero 7 Black Audio Issue, it doesn't record audio like it used to do before, Pleas help!

Here is the link to the video which I have face audio problem by any means the video is not muted i have merged two clips to show how the audio is.

https://youtu.be/EbkksG0Fa5I
GoPro
Posts: 6,408

Re: GoPro Hero 7 Black Audio Issue, it doesn't record audio like it used to do before, Pleas help!

Thank you for the reply, and for including a sample video, @nishantp375. We'd like to further isolate the source of the trouble. On its own, does your camera record audio consistently? Have you been able to test the microphone using other compatible devices? Make sure that the camera is updated to the latest firmware. Also see if 

 

If you have used the Mode (side) and the Shutter (top with red circle) button to power on the camera and start the recording, and tested with different devices already, and the camera gets audio when recording on its own, there may be a need to check on the mic adapter itself. You will need to get in touch with our Support team for further assistance on this. You can connect with them via phone or chat through https://gopro.com/help/ContactUs. 

 

Let us know how it goes. Thanks!