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Sightseer
Posts: 1

GoPro Hero 7 Balck Water Damage

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Hey 🙂 I’m currently in Seychelles, and my hero 7 black has got salt water damaged (that got inside from the charging door). Now there is a black screen with all the symbols on it, without the camera picture itself. Like the camera is closed. And the screen gets stuck when I’m trying to change the mode.
Is there a decent place to fix it in Seychelles or in Reunion (where I’m going to be in in two weeks)?
If not, is there anything to do ourselves?
Just to be clear: we entered the camera to the water for 3 seconds without noticing the charging door was open.
Thanks!
GoPro
Posts: 12,598

Re: GoPro Hero 7 Balck Water Damage

[ New ]

@toughlight642, sorry to hear about what happened. So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs