GoPro Hero 7 Audio Input not working [ New ]

[activevist8212]

Hi,

My friend’s GoPro Hero 7 Black has an issue with connecting to the 3.5mm mic adapter from GoPro. It was working fine before, but just recently it stopped working
The issue is after plugging the mic adapter and the Rode videomicro the audio input in the GoPro menu is grey out and display n/a.

I have done the following diagnosis:
1. I tested the adapter on another GoPro device both Rode mic and adapter works
2. I manually upgrade to the latest firmware (still didn’t work)
3. I reset the GoPro to factory setting and turned off all possible connections (including Quick Capture) (Still did not work)
4. I revert back to previous firmware versions (still not work)
What can I do at this point? Anyone has suggestions?
Will GoPro fix my device if I’m outside of warranty? I do see a lot of other users having the same issue, which lead me think this is a bug inside GoPro’s software.

[aragon1006]

Hello @activevist8212

Let our Support Team check on this further.

Please let them know of the troubleshooting steps taken.

Don't forget to mention that the mic and the adapter work on another camera.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Thanks!

Ej