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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 6 will not download some media, spins and says calculating and then says cannot download

GoPro Hero 6 will not download some media, just spins and then says calculating and then says unable to download. Some video downloads with no problem.


Accepted Solutions
GoPro
Posts: 9,484

Re: GoPro Hero 6 will not download some media, spins and says calculating and then says cannot do...

 

Hi @boldrange08720

 

Where are you trying to import/download the video?

Is it via the mobile app or to a computer?

 

For reference you may check these links:

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

Supported Resolutions for Copy and Share in the GoPro App

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 9,484

Re: GoPro Hero 6 will not download some media, spins and says calculating and then says cannot do...

 

Hi @boldrange08720

 

Where are you trying to import/download the video?

Is it via the mobile app or to a computer?

 

For reference you may check these links:

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

Supported Resolutions for Copy and Share in the GoPro App

 

Regards,

Ej