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Tourist
Posts: 4
Accepted Solution

GoPro Hero 6 video issue

Hello everyone,

I had this problem with my gopro hero 6. During a 4k video (30fps with eis ON) it stopped recording the video and continued to record the audio. The installed micro-sd is a SanDisk Extreme PRO 64GB Class 10, U3, V30.

 

This is the video:

https://www.youtube.com/watch?v=D_f6wiaYeKk

 

Thank you very much for your help.

I had this problem with my gopro hero 6. During a 4k video (30fps with eis ON) it stopped recording the images and continued to record the audio. The installed micro-sd is a SanDisk Extreme PRO 64GB Class 10, U3, V30. I am waiting for an answer from the gopro customer service. I will update the ...

Accepted Solutions
Backpacker
Posts: 733

Re: GoPro Hero 6 video issue

please think seriously at a manual update:

 

Capture.JPG

 

the serial number is also in GoPro menu:

Preferences> About this GoPRo>serial number

 

basically:

you will get a link to a zip file, that contains 3 files.

download it.

expand the three files.

make a folder on you SD card named UPDATE

copy the three files there - (and put them safe, maybe you will need them...I do have the 1.51 and 1.60 files saved, I can install either version anytime)

insert the SD card in your GoPro

power on and wait for the update to finish...

automatically the UPDATE folder is deleted from SD card.

 

I'm here if you need more...

 

robert

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All Replies
Backpacker
Posts: 733

Re: GoPro Hero 6 video issue

hi,

 

did you have the latest, v01.60 firmware installed?

to me looks like an issue in v01.51 solved in v01.60 with manual update.

 

robert

 

Tourist
Posts: 4

Re: GoPro Hero 6 video issue

Yes, I've the lastest firmware v1.60.

Lorenzo
Backpacker
Posts: 733

Re: GoPro Hero 6 video issue

hi Lorenzo,

installed manually or over app?

 

 

Tourist
Posts: 4

Re: GoPro Hero 6 video issue

Over app
Backpacker
Posts: 733

Re: GoPro Hero 6 video issue

please think seriously at a manual update:

 

Capture.JPG

 

the serial number is also in GoPro menu:

Preferences> About this GoPRo>serial number

 

basically:

you will get a link to a zip file, that contains 3 files.

download it.

expand the three files.

make a folder on you SD card named UPDATE

copy the three files there - (and put them safe, maybe you will need them...I do have the 1.51 and 1.60 files saved, I can install either version anytime)

insert the SD card in your GoPro

power on and wait for the update to finish...

automatically the UPDATE folder is deleted from SD card.

 

I'm here if you need more...

 

robert

Tourist
Posts: 4

Re: GoPro Hero 6 video issue

Thank you so much Robert for your advice! I've updated as you told me, hopefully I do not get over it again. The next week I go back to the mountains and I'll tell you how it works Smiley Happy