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%3CLINGO-SUB%20id%3D%22lingo-sub-180602%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20touchscreen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180602%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%20I%26nbsp%3B%20have%20a%20new%20GoPro%20Hero%206%20and%20today%20when%20I%20tried%20to%20turn%20the%20camera%20on%20-%20it%20would%20turn%20on%20and%20automatically%20start%20recording.%20I%20would%20press%20the%20button%20to%20stop%20it%20from%20recording.%20It%20would%20stop%20recording%2C%20but%20then%20the%20touch%20screen%20is%20unresponsive.%20I%20have%20turned%20the%20camera%20on%20an%20off%20serveral%20times%20-%20I%20would%20remove%20the%20battery%20and%20put%20it%20back%20in.%20I%20would%20try%20a%20different%20fully%20charged%20battery%20and%20I%20also%20tried%20removing%20the%20SD%20card%20and%20putting%20it%20back%20in.%20I%20then%20tried%20connecting%20to%20the%20QUIK%20desktop%20app%20and%20seeing%20If%20I%20needed%20to%20update%20firmware%2C%20but%20apparently%20the%20firmware%20is%20completely%20updated%20to%20the%20latest%20version.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20know%20what%20the%20issue%20might%20be%20and%20how%20to%20correct%20it%3F%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThanks%2CCathy%20S%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-180602%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-189971%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20touchscreen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-189971%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62574%22%3E%40cinobyte76%3C%2Fa%3E%20-%20Are%20you%20turning%20on%2Foff%20the%20camera%20by%20pressing%20the%20shutter%20button%20on%20top%20of%20the%20camera%3F%20If%20so%2C%20it%20sounds%20like%20you're%20taking%20the%20camera%20into%20QuikCapture%20mode%2C%20which%20behaves%20like%20what%20you're%20describing%20here.%20More%20info%20on%20QuikCapture%20is%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FWhat-is-QuikCapture-and-How-Does-it-Work%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FWhat-is-QuikCapture-and-How-Does-it-Work%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that's%20the%20case%2C%20try%20turning%20on%2Foff%26nbsp%3Bthe%20camera%20by%20pressing%20the%20Mode%20button%20on%20the%20side%20of%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1
Accepted Solution

GoPro Hero 6 touchscreen not working

Hello. I  have a new GoPro Hero 6 and today when I tried to turn the camera on - it would turn on and automatically start recording. I would press the button to stop it from recording. It would stop recording, but then the touch screen is unresponsive. I have turned the camera on an off serveral times - I would remove the battery and put it back in. I would try a different fully charged battery and I also tried removing the SD card and putting it back in. I then tried connecting to the QUIK desktop app and seeing If I needed to update firmware, but apparently the firmware is completely updated to the latest version. 

 

Does anyone know what the issue might be and how to correct it?


Thanks,
Cathy S


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: GoPro Hero 6 touchscreen not working

@cinobyte76 - Are you turning on/off the camera by pressing the shutter button on top of the camera? If so, it sounds like you're taking the camera into QuikCapture mode, which behaves like what you're describing here. More info on QuikCapture is at https://gopro.com/help/articles/Question_Answer/What-is-QuikCapture-and-How-Does-it-Work.

 

If that's the case, try turning on/off the camera by pressing the Mode button on the side of the camera.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,862

Re: GoPro Hero 6 touchscreen not working

@cinobyte76 - Are you turning on/off the camera by pressing the shutter button on top of the camera? If so, it sounds like you're taking the camera into QuikCapture mode, which behaves like what you're describing here. More info on QuikCapture is at https://gopro.com/help/articles/Question_Answer/What-is-QuikCapture-and-How-Does-it-Work.

 

If that's the case, try turning on/off the camera by pressing the Mode button on the side of the camera.

 

Thanks,

Jeff