Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 6

Re: GoPro Hero 6 sound issue

No :( I have everything in auto mode

Have you checked that video link?

I've just checked I had all the videos more than 2 months old with all perfect sound starting straight away.

Then I have not been using my camera for some weeks and the whole new portion of videos has sound issues

 

 

Highlighted
Adventurer
Posts: 12,901

Re: GoPro Hero 6 sound issue

Yes I watched   WHy I  asked about your sound setting in the camera?    I suggest to check out  about Firmware  if that can clear up, if reloading it, I am sure you are up to date because that iswhat gopro will say reflash firware , and be up to date for fixing.

 

so more or less you got an issue and should get this to gopro via t hat phone call.  They are pro's in fixing over the phone, but failure fixing it via threads.

Highlighted
Explorer
Posts: 12,961

Re: GoPro Hero 6 sound issue

Make sure you are using a SD card off of this list
https://gopro.com/help/articles/block/microSD-Card-Considerations

Format the card in your computer and then run a Manual update (even if you are on the latest firmware)
https://gopro.com/update/hero6

Go into preferences on the camera and then RESET to factory defaults
Tap Preferences > Factory Reset > Reset.
NOTE: In addition to Camera Defaults, this resets date/time, camera username/password, and unregisters the device from your GoPro Plus account

Test with all three audio options: Auto, Wind, and Stereo

If you are still having the issues, contact the GoPro Support Team and let them know of your findings https://gopro.com/help/ContactUs
Highlighted
Tourist
Posts: 6

Re: GoPro Hero 6 sound issue

thank you! I'll contact them

Highlighted
Hiker
Posts: 8

Re: GoPro Hero 6 sound issue

Hi! Have you found the answer to this problem? I have almost the same with my GoPro Hero (2018). The first 3 to 5 seconds, the sound is a bit muffled, then becomes fine. In every video I make.