Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-86317%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86317%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20guys%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20bought%20the%20Hero%206%2C%20and%20it%20arrived%20today.%20Assembled%20it%20and%20set%20it%20to%20charge%20however%20there%20is%20no%20red%20blinking%20light-%20tried%20to%20put%20it%20on%20and%20it%20wont%20turn%20on%20what%20so%20ever.%20Basically%20i%20never%20managed%20to%20turn%20it%20on%20-%20it%20seems%20to%20be%20dead.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETring%20to%20contact%20customer%20support%20however%20i%20cannot%20find%20any%20email%20to%20contact%20them%20.%20Can%20someone%20please%20give%20me%20a%20hand.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFirst%20time%20dealing%20with%20go%20pro%20and%20Very%20very%20very%20disapointed%20and%20upset.%20%3A(%20%3A(%20%3A(%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-86317%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86343%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86343%22%20slang%3D%22en-US%22%3EAre%20you%20plugging%20the%20camera%20into%20a%20wall%20charger%3F%20Don't%20use%20a%20computer.%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20can%20get%20ahold%20of%20GoPro%20Customer%20Service%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86344%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86344%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20using%20a%20computer%20%2C%20device%20is%20connected%20to%20the%20wall.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewhom%20can%20i%20contact%3F%20Do%20i%20have%20to%20do%20an%20overseas%20call%20for%20customer%20support%3F%20(I'm%20located%20in%20Malta%20btw)%20-%20this%20is%20abit%20crazy%20and%20unreal%20at%20this%20time%20and%20age.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIsnt%20there%20an%20email%20i%20can%20use%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86637%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86637%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F44577%22%20target%3D%22_blank%22%3E%40giulioc8224%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20get%20in%20touch%20by%20chat!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-96261%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-96261%22%20slang%3D%22en-US%22%3E%3CP%3EAm%20having%20the%20same%20problem%2C%20my%20Hero%206%20is%20just%20minutes%20out%20of%20the%20store%20and%20it%20wont%20start%2C%20no%20LED%20on%20connection%20to%20wall%20charger%20or%20computer.%20Have%20tried%20a%20second%20USB-C%20cable%20from%20my%20Xperia%20smartphone%2C%20tried%20removing%20and%20re-inserting%20battery%20and%20holding%20Mode%20button%20for%208-10%20secs%20as%20recommended%20on%20another%20help%20page%20and%20nothing%20has%20worked...seems%20my%20new%20GoPro%20is%20dead%20out%20of%20the%20box!!%20Disappointing%20to%20say%20the%20least%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-120557%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-120557%22%20slang%3D%22en-US%22%3ESame%20here%2C%20got%20one%20from%20Amazon%20for%20%24499%20right%20before%20the%20price%20went%20down%2C%20how%20surprised%20I%20was%20when%20finally%20received%20it%20(I%20live%20in%20Russia)%20and%20it%20turned%20out%20to%20be%20bonkers.Not%20a%20single%20light%2C%20battery%20also%20appeared%20to%20be%20flat%20at%203.1V.%20Charged%20it%20with%20separate%20charger.and%20still%20no%20dice%2C%20camera's%20completely%20dead.It%20was%20my%20first%20GoPro%20product%2C%20and%20probably%20the%20last%20one%2C%20I%20had%20100%25%20confidence%20in%20Amazon%20(they%20swiftly%20resolved%20the%20situation)%20and%20GoPro%2C%20thinking%20that%20they%20at%20least%20check%20that%20a%20%24500%20product%20turns%20on%2C%20let%20alone%20records%20anything.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-121314%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-121314%22%20slang%3D%22en-US%22%3E%3CP%3EI'd%20suggest%20contacting%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%20They%20can%20troubleshoot%20these%20issues%20with%20you%20to%20see%20what%20may%20be%20happening%20with%20the%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-121487%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20not%20starting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-121487%22%20slang%3D%22en-US%22%3E%3CP%3EAlready%20did%2C%20they%20said%20they%20can't%20do%20anything%20as%20it%20wasn't%20purchased%20from%20gopro.com%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

GoPro Hero 6 not starting

Hey guys,

 

I just bought the Hero 6, and it arrived today. Assembled it and set it to charge however there is no red blinking light- tried to put it on and it wont turn on what so ever. Basically i never managed to turn it on - it seems to be dead.

 

Tring to contact customer support however i cannot find any email to contact them . Can someone please give me a hand. 

 

First time dealing with go pro and Very very very disapointed and upset. :( :( :( 


Accepted Solutions
Adventurer
Posts: 10,409

Re: GoPro Hero 6 not starting

Are you plugging the camera into a wall charger? Don't use a computer.

You can get ahold of GoPro Customer Service here https://gopro.com/help/ContactUs

View solution in original post


All Replies
Adventurer
Posts: 10,409

Re: GoPro Hero 6 not starting

Are you plugging the camera into a wall charger? Don't use a computer.

You can get ahold of GoPro Customer Service here https://gopro.com/help/ContactUs
Tourist
Posts: 2

Re: GoPro Hero 6 not starting

Not using a computer , device is connected to the wall. 

 

whom can i contact? Do i have to do an overseas call for customer support? (I'm located in Malta btw) - this is abit crazy and unreal at this time and age. 

 

Isnt there an email i can use??

 

 

GoPro
Posts: 3,924

Re: GoPro Hero 6 not starting

Hi @giulioc8224,

 

You can also get in touch by chat! https://gopro.com/help/ContactUs

 

Best,

Ryan

Highlighted
Tourist
Posts: 1

Re: GoPro Hero 6 not starting

Am having the same problem, my Hero 6 is just minutes out of the store and it wont start, no LED on connection to wall charger or computer. Have tried a second USB-C cable from my Xperia smartphone, tried removing and re-inserting battery and holding Mode button for 8-10 secs as recommended on another help page and nothing has worked...seems my new GoPro is dead out of the box!! Disappointing to say the least

Sightseer
Posts: 2

Re: GoPro Hero 6 not starting

Same here, got one from Amazon for $499 right before the price went down, how surprised I was when finally received it (I live in Russia) and it turned out to be bonkers.

Not a single light, battery also appeared to be flat at 3.1V. Charged it with separate charger.and still no dice, camera's completely dead.
It was my first GoPro product, and probably the last one, I had 100% confidence in Amazon (they swiftly resolved the situation) and GoPro, thinking that they at least check that a $500 product turns on, let alone records anything.
GoPro Community Manager
Posts: 5,850

Re: GoPro Hero 6 not starting

I'd suggest contacting our Support team at https://gopro.com/help/ContactUs. They can troubleshoot these issues with you to see what may be happening with the camera.

Sightseer
Posts: 2

Re: GoPro Hero 6 not starting

Already did, they said they can't do anything as it wasn't purchased from gopro.com