Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-64927%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64927%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20gopro%20hero%206%20which%20I%20picked%20up%20yesterday%20worked%20fine.%20I%20took%20some%20videos%20and%20already%20edited%20a%20some%20small%20things.%20Today%20I%20had%20a%20firmware%20update%20and%20I%20recorded%20some%20more%20video.%20Now%20when%20I%20connect%20via%20usb%20windows%20says%20its%20MTP%20USB%20Device.%20Ive%20looked%20at%20other%20threads%20about%20this%20problem%20but%20none%20of%20the%20solutions%20worked.%20Is%20anyone%20else%20having%20this%20problem%3F%20I%20can%20connect%20with%20my%20phone%20and%20pull%20the%20SD%20card%20out%20and%20connect%20but%20my%20computer%20doesnt%20recognize%20the%20gopro%20at%20all%20anymore.%20Never%20had%20this%20problem%20with%20the%20Hero%205.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-64927%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64929%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64929%22%20slang%3D%22en-US%22%3EAlso%20the%20quik%20app%20doesn't%20recognize%20the%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65801%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65801%22%20slang%3D%22en-US%22%3E%3CP%3EGo%20Pro%20Hero6%20black%20is%20piece%20of%20junk!!!!%3CBR%20%2F%3Emade%20worst%20mistake%20of%20buying%20this%20device.%20As%20you%20mentioned%2C%20it%20worked%20for%20me%20the%20first%20day%2C%20first%20hour%2C%20then%20updates%20and%20now.%20it%20drains%20battery%20within%20an%20hour%2C%20and%20cannot%20do%20config%20while%20battery%20being%20charged%2C%20so%20waited%20for%20it%20to%20be%20charged%2C%20then%2C%20pairing%20is%20not%20happening%20even%20with%20the%20tech%20support%20help%20for%20hours%20today.%26nbsp%3B%3C%2FP%3E%3CP%3Esmall%20video%20i%20took%20with%20diff%20configurations%2C%20including%20720%20and%2060%20fps%20says%2C%20cannot%20edit%20by%20quik%20because%20of%20higher%20resolution%20or%20fps%20and%20it%20doesnt%20allow%20to%20shoot%20a%20video%20at%20below%2060%20fps.%26nbsp%3B%3C%2FP%3E%3CP%3Etech%20support%20tries%20to%20help%20but%20Nick%20I%20think%20over%20promised...%20this%20company%20will%20soon%20become%20history%20with%20such%20cheap%20products%20that%20doesnt%20work.%20Oh%2C%20i%20also%20got%20Remo%20remote%2C%20which%20does%20not%20work%20always%20as%20expected.%20i%20paid%2070%24%20for%20remote%20500%20%24%20for%20camera.%20Neither%20of%20these%20cheap%20junk%20works....%20its%20going%20back%20to%20the%20store...%20bad%20bad%20bad%20product....%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-67031%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-67031%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3E%3CIMG%20class%3D%22emoticon%20emoticon-smileymad%22%20id%3D%22smileymad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-mad.png%22%20alt%3D%22Smiley%20Mad%22%20title%3D%22Smiley%20Mad%22%20%2F%3EShame%20on%20you%20gopro%3CIMG%20class%3D%22emoticon%20emoticon-smileymad%22%20id%3D%22smileymad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-mad.png%22%20alt%3D%22Smiley%20Mad%22%20title%3D%22Smiley%20Mad%22%20%2F%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EGood%20point!%20Exactly%20the%20same%20problem%2C%20and%20even%20worse%2C%20I%20got%20a%20brand%20new%20Hero%206%20from%20bestbuy%20literally%20yesterday%20and%20I%20just%20turned%20it%20on%20and%20the%20camera%20just%20lasts%20for%20like%201min%20and%20it%20shut%20down.%20I%20didn't%20do%20any%20kind%20of%20test%20or%20firmware%20update.%20I%20watched%20like%2010%20different%20youtube%20videos%20complaining%20about%20the%20problem.%20It%20is%20not%20the%20battery%20or%20the%20charger%2C%20I%20plugged%20it%20in%20with%20my%20regular%20phone%20charger%2C%20camera%20battery%20charger%2C%20even%20PC%20and%20Mac%2C%20for%20a%20whole%20the%20evening%2C%20and%20it%20doesn't%20show%20any%20kind%20sign%20of%20being%20charged.%20The%20camera%20just%20won't%20turn%20on.%26nbsp%3B%20This%20is%20a%20totally%20piece%20of%20crap%20for%20500%24.%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20a%20professional%20photographer%20and%20videographer%2C%20I%20watched%20a%20lot%20of%20review%20video%20then%20decide%20to%20have%20a%20try%20with%20the%20new%20mode%2C%20for%20as%20far%20as%20I%20remember%2C%20the%20Hero%203%2B%20unit%20I%20bought%20several%20years%20ago%20is%20somehow%20glitchy%20as%20fc.%3C%2FP%3E%3CP%3E%3CSTRONG%3EDO%20you%20guys%20even%20know%20what%20product%20quality%20controll%20is%3F%3F%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EShame%20on%20you%20gopro!%20You%20are%20just%20making%20things%20worse!%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EAnd%20to%20whom%20may%20concern%2C%3CBR%20%2F%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3Ehere%20are%20some%20nice%20videos%20of%20your%20products%20failing%20and%20it%20is%20just%20frastrating%20even%20watching%20them%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3ENo.1%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DgwdhpXQ-V7g%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DgwdhpXQ-V7g%26nbsp%3B%3C%2FA%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ENo.2%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4O08Wi7z6gE%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4O08Wi7z6gE%3C%2FA%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ENo.3%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DCHx-9t5VOsc%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DCHx-9t5VOsc%3C%2FA%3E%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-95936%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-95936%22%20slang%3D%22en-US%22%3E%3CP%3EI%20got%20the%20same%20problems%20with%20my%20Hero6%20now%2C%20while%20a%20few%20weeks%20ago%20it%20worked%20perfect.%20Seems%20to%20happen%20when%20there%20is%20a%20bit%20more%20data%20(like%2020%20GB)%20on%20your%20GoPro.%3C%2FP%3E%3CP%3ETwo%20days%20ago%20my%20computer%20did%20recognize%20my%20GoPro%2C%20but%20not%20as%20it%20used%20to%20be%3A%20After%20a%20few%20minutes%20it%20was%20shown%20at%20%22This%20PC%22%20but%20it%20tells%20you%20that%20there's%20no%20media%20on%20the%20SD-card.%3C%2FP%3E%3CP%3EToday%20it%20didn't%20recognize%20my%20GoPro%20at%20all.%20Both%20of%20the%20times%20Quick%20didn't%20automatically%20start%20up.%3C%2FP%3E%3CP%3EWhile%20yesterday%20Quick%20did%20automatically%20open%20when%20there%20was%20just%20200%20Mb%20data%20on%20the%20GoPro.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20else%20got%20this%20struggle%20and%20know%20what%20to%20do%3F%20(Except%20indeed%20putting%20the%20SD%20into%20your%20phone%20and%20connect%20it...)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20to%20get%20some%20usefull%20solutions%20in%20stead%20of%20complaining%20about%20other%20things.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-98440%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-98440%22%20slang%3D%22en-US%22%3EHi%20there%2CAs%20I%20said%20in%20a%20comment%20below%20I%20was%20struggling%20with%20the%20same%20problems.%20I%20think%20I%20found%20the%20solution%3A-%20Make%20sure%20you%20empty%20your%20SD%20card%20by%20using%20a%20cardreader%20or%20mobilephone.-%20Put%20back%20the%20SD%20card%20into%20your%20GoPro.-%20Go%20to%20the%20preferencemenu%20on%20your%20GoPro%20and%20find%20the%20reset%20section.%20There's%20the%20option%20to%20%22Format%20SD%20Card%22.%20Select%20this%20option%20to%20make%20sure%20your%20SD%20Card%20and%20GoPro%20will%20work%20fine%20together.This%20solution%20worked%20for%20me%20with%20a%20GoPro%20Hero%206.%20Note%20that%20this%20option%20will%20remove%20all%20the%20media%20on%20your%20SD%20card%2C%20so%20make%20sure%20there's%20no%20more%20media%20on%20it%20that%20you%20want%20to%20keep.Good%20Luck!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-109013%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-109013%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20Same%20Probs......After%20updating%20to%201.6%20the%20Camera%20Looses%20the%20contact%20or%20better%20to%20say%2C%20it%20freezes.%20This%20ist%20with%20Windows%2010%20and%20**bleep**ing%20Quik.%20Its%20really%20bad%20bad%20work%20of%20Gopro.%20And%20no%20help%20from%20These%20guys.........%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-109047%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-109047%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F47632%22%20target%3D%22_blank%22%3E%40braveriver04040%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGive%20this%20a%20try!%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-is-Not-Recognized-on-GoPro-App-for-Desktop-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-is-Not-Recognized-on-GoPro-App-for-Desktop-Windows%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20doesn't%20work%20then%20our%20Support%20Team%20should%20be%20able%20to%20troubleshoot%20your%20specific%20system%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-111091%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111091%22%20slang%3D%22en-US%22%3E%3CP%3EThx%20for%20trying%20with%20your%20%22solution%22%20but%20nothing%20woks%20of%20it.%20Two%20days%20ago%20i%20made%20a%20call%20to%20the%20german%20support%20and%20als%20got%20a%20support%20number......BUT%20THATS%20ALL!!!!%3C%2FP%3E%3CP%3EThe%20lady%20on%20the%20line%20told%20me%2C%20she%20will%20write%20a%20%22manual%22%20for%20taking%20all%20informations%20of%20my%20machine.....%20nothing%20happend!!%3C%2FP%3E%3CP%3ESo%20i%20take%20all%20the%20relevant%20information%20of%20my%20computer%2C%20made%20screenshots%20and%20wrote%20the%20informations%20the%20same%20day%20under%20the%20supportnumber......BUT%20NOTHING%20HAPPENED!!!!%3C%2FP%3E%3CP%3EThe%20GoPro%20Support%20will%20be%20happy%20to%20help%3F%3F%3F%3F%20No%2C%20i%20don%C2%B4t%20think%20so%2C%20they%20will%20leave%20the%20customer%20alone%20with%20the%20problem.%3C%2FP%3E%3CP%3EI%C2%B4ll%20think%20i%20will%20sell%20my%20new%20GoPro%20and%20will%20tell%20everyone%20what%20**bleep**ing%20company%20GoPro%20is%20and%20that%20everybody%20shall%20buy%20everything%20but%20NO%20GoPro!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20very%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-206546%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-206546%22%20slang%3D%22en-US%22%3EIssue%3A%3CBR%20%2F%3EMy%20Hero%206%20Black%20works%20well%20before%20I%20updated%20the%20firmware.%20After%20I%20update%20via%20the%20app%2C%20the%20GoPro%20starts%20acting%20in%20a%20weird%20way.%20No%20response%20at%20all.%20I%20cannot%20even%20take%20any%20photos%20or%20videos.%3CBR%20%2F%3E%3CBR%20%2F%3EFix%3A%3CBR%20%2F%3EStep%201.%20Backup%20your%20media%20file.%3CBR%20%2F%3EStep%202.%20Fully%20format%20the%20SD%20card%20thru%20pc%2C%20not%20the%20quick%20one%2C%20this%20step%20took%20more%20than%2030%20minutes.%3CBR%20%2F%3EStep%203.%20Reset%20to%20the%20factory%20setup%20thru%20GoPro.%20%E2%80%9CPreferences%20-%26gt%3B%20Factory%20Reset%E2%80%9D.%3CBR%20%2F%3EStep%204.%20It%20starts%20working%20again.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20it%20helps.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20All.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-206670%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20firmware%20update%20no%20longer%20connects%20to%20computer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-206670%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20sharing%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67359%22%20target%3D%22_blank%22%3E%40rockycave42401%3C%2FA%3E!%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Stay%20stoked!%3CBR%20%2F%3E%20Regards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 14
Accepted Solution

GoPro Hero 6 firmware update no longer connects to computer

My gopro hero 6 which I picked up yesterday worked fine. I took some videos and already edited a some small things. Today I had a firmware update and I recorded some more video. Now when I connect via usb windows says its MTP USB Device. Ive looked at other threads about this problem but none of the solutions worked. Is anyone else having this problem? I can connect with my phone and pull the SD card out and connect but my computer doesnt recognize the gopro at all anymore. Never had this problem with the Hero 5. 


Accepted Solutions
Sightseer
Posts: 1

Re: GoPro Hero 6 firmware update no longer connects to computer

Issue:
My Hero 6 Black works well before I updated the firmware. After I update via the app, the GoPro starts acting in a weird way. No response at all. I cannot even take any photos or videos.

Fix:
Step 1. Backup your media file.
Step 2. Fully format the SD card thru pc, not the quick one, this step took more than 30 minutes.
Step 3. Reset to the factory setup thru GoPro. “Preferences -> Factory Reset”.
Step 4. It starts working again.

Hope it helps.

Thanks All.

View solution in original post


All Replies
Hiker
Posts: 14

Re: GoPro Hero 6 firmware update no longer connects to computer

Also the quik app doesn't recognize the camera.
Sightseer
Posts: 1

Re: GoPro Hero 6 firmware update no longer connects to computer

Go Pro Hero6 black is piece of junk!!!!
made worst mistake of buying this device. As you mentioned, it worked for me the first day, first hour, then updates and now. it drains battery within an hour, and cannot do config while battery being charged, so waited for it to be charged, then, pairing is not happening even with the tech support help for hours today. 

small video i took with diff configurations, including 720 and 60 fps says, cannot edit by quik because of higher resolution or fps and it doesnt allow to shoot a video at below 60 fps. 

tech support tries to help but Nick I think over promised... this company will soon become history with such cheap products that doesnt work. Oh, i also got Remo remote, which does not work always as expected. i paid 70$ for remote 500 $ for camera. Neither of these cheap junk works.... its going back to the store... bad bad bad product.... 

Highlighted
Tourist
Posts: 2

Re: GoPro Hero 6 firmware update no longer connects to computer

Smiley MadShame on you goproSmiley Mad

Good point! Exactly the same problem, and even worse, I got a brand new Hero 6 from bestbuy literally yesterday and I just turned it on and the camera just lasts for like 1min and it shut down. I didn't do any kind of test or firmware update. I watched like 10 different youtube videos complaining about the problem. It is not the battery or the charger, I plugged it in with my regular phone charger, camera battery charger, even PC and Mac, for a whole the evening, and it doesn't show any kind sign of being charged. The camera just won't turn on.  This is a totally piece of crap for 500$. 

I'm a professional photographer and videographer, I watched a lot of review video then decide to have a try with the new mode, for as far as I remember, the Hero 3+ unit I bought several years ago is somehow glitchy as fc.

DO you guys even know what product quality controll is??

Shame on you gopro! You are just making things worse!

 

And to whom may concern,

here are some nice videos of your products failing and it is just frastrating even watching them

 

No.1

https://www.youtube.com/watch?v=gwdhpXQ-V7g 

No.2

https://www.youtube.com/watch?v=4O08Wi7z6gE

No.3

https://www.youtube.com/watch?v=CHx-9t5VOsc

Hi there! In this video I have 2 comments about the GOPRO HERO 6. The GOPRO HERO 6 does not turn the LED lights off when it is fully charged, as does the GOPRO HERO 5. I thought there was a problem with that specific unit so I returned it. But the second camera has the same problem. The camera I ...
Ran into some problems after upgrading the firmware on my brand new GoPro Hero 6 Black! I was struggling with choppy video and weird video artifacts while switching FoV's and Resolutions. I ended up returning my copy of the camera and exchanged it for a new one. This time I didn't do the firmware
My GoPro Hero 5 won't power on despite the battery being full. I had an online chat with GoPro support and after following their troubleshooting suggestions, it was confirmed to be faulty.
Tourist
Posts: 2

Re: GoPro Hero 6 firmware update no longer connects to computer

I got the same problems with my Hero6 now, while a few weeks ago it worked perfect. Seems to happen when there is a bit more data (like 20 GB) on your GoPro.

Two days ago my computer did recognize my GoPro, but not as it used to be: After a few minutes it was shown at "This PC" but it tells you that there's no media on the SD-card.

Today it didn't recognize my GoPro at all. Both of the times Quick didn't automatically start up.

While yesterday Quick did automatically open when there was just 200 Mb data on the GoPro. 

 

Anyone else got this struggle and know what to do? (Except indeed putting the SD into your phone and connect it...)

 

I hope to get some usefull solutions in stead of complaining about other things. 

Tourist
Posts: 2

Re: GoPro Hero 6 firmware update no longer connects to computer

Hi there,
As I said in a comment below I was struggling with the same problems. I think I found the solution:
- Make sure you empty your SD card by using a cardreader or mobilephone.
- Put back the SD card into your GoPro.
- Go to the preferencemenu on your GoPro and find the reset section. There's the option to "Format SD Card". Select this option to make sure your SD Card and GoPro will work fine together.

This solution worked for me with a GoPro Hero 6. Note that this option will remove all the media on your SD card, so make sure there's no more media on it that you want to keep.

Good Luck!
Tourist
Posts: 2

Re: GoPro Hero 6 firmware update no longer connects to computer

Hi, Same Probs......After updating to 1.6 the Camera Looses the contact or better to say, it freezes. This ist with Windows 10 and **bleep**ing Quik. Its really bad bad work of Gopro. And no help from These guys.........

GoPro
Posts: 3,924

Re: GoPro Hero 6 firmware update no longer connects to computer

Hi @braveriver04040,

 

Give this a try! 

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

If that doesn't work then our Support Team should be able to troubleshoot your specific system: https://gopro.com/help/ContactUs

 

Best,

Ryan