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Hiker
Posts: 6
Accepted Solution

GoPro Hero 6 doesn't start up

Hello,

My GoPro Hero 6 black doesn't start up. Even with a fully charged battery the camera doesn't start. I tried to use the GoPro cable and connect it to a computer to charge it also, however it heats up. At no point of time the red LED lights blinks. The camera is completely dead.
May I request you to share a solution for this.

Regards,
Surojit

Accepted Solutions
GoPro
Posts: 12,180

Re: GoPro Hero 6 doesn't start up

Hi @surojit666

 

Thank you for the information.

It will be best to reach out to our Support Team to have this checked further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 9,403

Re: GoPro Hero 6 doesn't start up

Hello @surojit666

 

Is it a brand new or a newly-purchased camera that you have? Let us try this. Remove the battery from the camera, then connect the camera directly to a power source and see if the camera powers on and allows you to navigate through the preferences/menu. If it does, there is a high chance that the battery is defective. The issue then can be further isolated by using another battery, if available. If the camera does not turn on at all, the next path forward is to contact Support. They will be able to work with you on the next steps toward resolution. 

 

The Support team can be reached via phone or chat through https://gopro.com/help/ContactUs . Alternatively, if the camera was newly-purchased, you can get in touch with the seller for a faster turn around time on an exchange. 

 

Let us know if you would have other questions or concerns. 

 

Best regards, 
Marius

 

Hiker
Posts: 6

Re: GoPro Hero 6 doesn't start up

Hello @mariustanya,

 

Thank you for the detailed instructions.

 

I purchased this camera sometime in Feb this year, so its not a brand new camera.

Well I have 2 go pro batteries and I tried with both of them, but none worked.

I tried what you suggested, took out the battery from the GoPro and connected it to the power source and tried to turn it on. However it doesnt respond even then.

Do you have any other suggestions or should I contact support.

GoPro
Posts: 12,180

Re: GoPro Hero 6 doesn't start up

Hi @surojit666

 

Thank you for the information.

It will be best to reach out to our Support Team to have this checked further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej