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Tourist
Posts: 4
Accepted Solution

GoPro Hero 6 clean HDMI out 1080p only?

Hi, I'm trying to monitor/record 4K video from my Hero6 onto an Atomos Ninja recorder through HDMI, but it's not working properly.

The Hero6 HDMI is set to 'LIVE' and the settings are 4K@25pfs yet the Atomos only appears to recieve a 1080p@50fps signal.
My Hero5 on the other hand works perfectly with the exact same settings (the Atomos recieveing a 4K@25fps signal).

So is the clean HDMI out in my Hero6 broken since I get 1080p only (while Hero5 gives me 4K)? Or has it been downgraded from the Hero5 or is there something I can do to fix this?


Accepted Solutions
GoPro
Posts: 8,294

Re: GoPro Hero 6 clean HDMI out 1080p only?

Hello @skh82

 

HERO6 Black supports playback of 4K videos from Media and an output of the live preview in 4K, when idle (4k @ 30 FPS max). While recording though, the camera does not support 4K output. For this instance, output will be at 720x480 at 60fps. Check out the article link below for more information. 

 

https://gopro.com/help/articles/question_answer/can-hero6-black-play-back-4k-content-on-a-4k-tv

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,294

Re: GoPro Hero 6 clean HDMI out 1080p only?

Hello @skh82

 

HERO6 Black supports playback of 4K videos from Media and an output of the live preview in 4K, when idle (4k @ 30 FPS max). While recording though, the camera does not support 4K output. For this instance, output will be at 720x480 at 60fps. Check out the article link below for more information. 

 

https://gopro.com/help/articles/question_answer/can-hero6-black-play-back-4k-content-on-a-4k-tv

 

Thanks, 
Marius

Tourist
Posts: 4

Re: GoPro Hero 6 clean HDMI out 1080p only?

Thanks for your reply, but it still doesn't work.

My Hero 5 outputs 4K@25pfs to my Atomos Ninja just fine.

My Hero 6 on the other hand only outputs 1080p@50fps.

 

The resolution and framerate on my hero 6 is set to 4K@25pfs. HDMI Output is set to LIVE. I still only get 1080p@50fps through HDMI. So neither resolution nor framerate that is being output through HDMI matches my in-camera settings. I've also double checked this with a second monitor to make sure it is not the monitor that is causing this problem.

GoPro
Posts: 10,603

Re: GoPro Hero 6 clean HDMI out 1080p only?

 

Hi @skh82

 

If you are still getting an error, it will be best to get in touch with our Support Team to isolate this further. You may reach them via phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

Tourist
Posts: 11

Re: GoPro Hero 6 clean HDMI out 1080p only?

Please don't thank them. They just lied to you. You can confirm with GoPro dealers like back-bone.ca (who make a modified version of a GoPro for cinematic use) that they have simply overlooked this feature. The service support people answering these questions often have no technical expertise and simply parrot what they think is true without testing it. Hero 6 only outputs 1080p via HDMI - period. And they simply won't fix it until they realize they are losing sales over it. I would have bought several already were it not for this issue. Hope this helps.

Regards,
Victor
GoPro
Posts: 8,294

Re: GoPro Hero 6 clean HDMI out 1080p only?

Hello @skh82

 

Which other monitor have you tried? We tested with an LG Ultra HD TV which was able to display 4K with Live output using a HERO6 Black camera connected with a micro-HDMI cable. 

 

Thanks, 
Marius

Tourist
Posts: 11

Re: GoPro Hero 6 clean HDMI out 1080p only?

Wrong. It should work with an Atomos Field Monitor then. I take it that this is the same 4K signal that the Hero 5 outputs via HDMI? If so - IT DOESN'T MATTER WHAT MONITOR you use so long as it supports 4K/30 via HDMI connection. Hook a Hero 6 up on to a field monitor that records in 4K - like Atomos - and then record the live feed. Then post the 4K footage. You won't - because you can't. Multiple dealers (again, back-bone.ca for example) have tested this feature more thoroughly than GoPro has and have shown definitively that 4K/30 live was simply assumed as a spec based on the Hero 5's ability to do so - but that it maxes out at 1080/60 for the Hero 6. Other posts by other GoPro associates on this forum also confirm this. Stop insulting our intelligence - the question isn't whether it outputs 4K/30 or 4K/60 while live preview is active via HDMI - the question is - why it doesn't - and when will GoPro admit to it - or address it. You aren't in great financial straits at the moment, lying to your consumers or failing to properly test your products won't help that.
Tourist
Posts: 11

Re: GoPro Hero 6 clean HDMI out 1080p only?

By the way - just because it displays an image on a 4K display - doesn't mean that image is in 4K. I suspect that your "test" displayed a 1080p image on an Ultra HD display. Again, the Hero 6 live preview via HDMI maxes out at 1080/60. This is well documented by your dealers and the questions on this forum.