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Sightseer
Posts: 3
Accepted Solution

GoPro Hero 6 cable charger fried

Hi there
I was abroad and wanted to charge my GoPro Hero 6 at a camp ground with the USB charger, plugged it in and walked away, suddenly when I came back there was black smoke and the cable metal part had fried itself into the camera. Is there anyway this is under warranty as I only bought it last month ? If I have a GoPro subscription will that help too ? Can I get it repaired or replaced ? Thanks

Accepted Solutions
Explorer
Posts: 12,208

Re: GoPro Hero 6 cable charger fried

Just to be clear:

For WARRANTY - If you were using the GoPro Super Charger AND GoPro USB-C cable or GoPro Power Pack AND GoPro USBC-C cable, only then it's it covered under warranty.

However,

GoPro Plus members - You are entitled to up to two cameras replacements, no questions asked, per year. There is a processing fee, but you can replace your camera.

Since you have a subscription, it's sounds like you'll be able to get your camera replaced 😊

View solution in original post


All Replies
GoPro
Posts: 4,071

Re: GoPro Hero 6 cable charger fried

 

Hi @quickdawn68553,

 

Sorry to hear what happened.

It would be best to contact our customer support team for assistance. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Sightseer
Posts: 3

Re: GoPro Hero 6 cable charger fried

I’m still abroad and my connection is kinda jumpy, should I wait till I get home ?
GoPro
Posts: 4,071

Re: GoPro Hero 6 cable charger fried

 

Hi @quickdawn68553,

 

It's up to you. 

Our team might be able to send it to your location though if ever it will end up on replacement. 

But you may contact them via phone or chat and we'll see what will be their decision.

 

https://gopro.com/help/ContactUs

 

I hope it would be all sorted out.

 

 

Regards,

-Jay  

Explorer
Posts: 12,208

Re: GoPro Hero 6 cable charger fried

Just to be clear:

For WARRANTY - If you were using the GoPro Super Charger AND GoPro USB-C cable or GoPro Power Pack AND GoPro USBC-C cable, only then it's it covered under warranty.

However,

GoPro Plus members - You are entitled to up to two cameras replacements, no questions asked, per year. There is a processing fee, but you can replace your camera.

Since you have a subscription, it's sounds like you'll be able to get your camera replaced 😊
Sightseer
Posts: 3

Re: GoPro Hero 6 cable charger fried

Ok, sorry but I don’t have a subscription and was wondering if I get a subscription now would I still get a replacement ?
Explorer
Posts: 12,208

Re: GoPro Hero 6 cable charger fried

I think if you set up a GoPro Plus account you will still qualify, but you should check with the GoPro Support Team for verification https://gopro.com/help/ContactUs