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Sightseer
Posts: 3
Accepted Solution

GoPro Hero 6 blank LCD screen

Hi there, I just won a GoPro Hero 6 Black in a contest and initally the LCD screen worked fine. It then stopped working after charging and inserting the new micro SD card. It has not been exposed to shock or water. I have since been able to do a manual upgrade and the LCD screen is still not working. It does not display a picture or respond to touch.

 

The memory card I am using is a SanDisk Extreme 64GB microSDXC UHS-I Card - SDSQXAF-064G-GN6MA.

 

I am in Ontario Canada.

 

Can you please provide me with some direction? Thanks

 

 

 


Accepted Solutions
Adventurer
Posts: 10,189

Re: GoPro Hero 6 blank LCD screen

WHen you seated in  the card by any chance  did you  have any ANY diffficulty,  the ribbon lies behind hteslot that can simply unlock and that may just be the issue. so contact gopro if a manual update did not  fix it.

View solution in original post

Sightseer
Posts: 3

Re: GoPro Hero 6 blank LCD screen

@fishycomics I wish I could buy you a beer. On the side of the micro sd slot facing the battery there is a silver piece (that did not look out of place) and I pressed that back towards the sd card and the freaking thing is working now. Hopefully it continues to work. Scary flakey! Thanks though bud, you saved me the pain of an RMA for now.

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: GoPro Hero 6 blank LCD screen

 

Hi @xwray

 

Thank you for tying to manually update the camera.

Please check if the SD card was inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

 

If it's not the case, our Support Team should be able to assist you on this.

You can reach them via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

Sightseer
Posts: 3

Re: GoPro Hero 6 blank LCD screen

Hi  and thanks for your response. Unfortunately the micro sd is seated properly and that is not the issue. I will contact support, thanks.

Adventurer
Posts: 10,189

Re: GoPro Hero 6 blank LCD screen

WHen you seated in  the card by any chance  did you  have any ANY diffficulty,  the ribbon lies behind hteslot that can simply unlock and that may just be the issue. so contact gopro if a manual update did not  fix it.

Sightseer
Posts: 3

Re: GoPro Hero 6 blank LCD screen

@fishycomics I wish I could buy you a beer. On the side of the micro sd slot facing the battery there is a silver piece (that did not look out of place) and I pressed that back towards the sd card and the freaking thing is working now. Hopefully it continues to work. Scary flakey! Thanks though bud, you saved me the pain of an RMA for now.