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Sightseer
Posts: 1

GoPro Hero 6 black PROBLEM

[ Edited ]

I just bought my hero 6 blck 1 day later i tried to connect it to my phone again and it requested an update so i press install the update finished 100% and 20 seconds later my phone says your camera disconected, the gopro front screen popped and exclamation mark and the back screen turned black , i tried to close and open it but nothing seems to happen should i take off the battery? anyone any idea its day 2 brand new what should i do?

GoPro
Posts: 3,924

Re: GoPro Hero 6 black PROBLEM

Hey @ktikiaris,

 

I am sorry to hear you are having some trouble with that camera. Give these steps a go and lets see if we can get that camera working:

 

1) Ensure that you are using a wall charger with an output of 5V & 1-2A. 
2) Remove and reinsert the battery (to ensure that everything, including Connections is powered off). 
3) Connect the GoPro USB cable to the wall charger, and then attach the camera to the cable. 
4) Red LEDs should illuminate on the camera within 5-10 seconds. NOTE: If red LEDs do not illuminate to indicate charging, repeat steps 2 & 3 twice more
5) Allow the camera to charge in this manner for 3-5 hours (during this time the red LEDs should turn off).
6) After charging for 3-5 hours, disconnect the camera from the cable and proceed to manually update the camera.

 

Let us know how it goes!

 

Cheers,

Ryan

Sightseer
Posts: 1

Re: GoPro Hero 6 black PROBLEM

I had to remove the micro sd card and it came back up, I put in a different sd card without the update and it worked, so apparently there is a problem with Gopros update or the way it's copied, I did the update on an HC memory card maybe it requires an XC, I'll have to try later, and see if I get the same results....


@ktikiariswrote:

I just bought my hero 6 blck 1 day later i tried to connect it to my phone again and it requested an update so i press install the update finished 100% and 20 seconds later my phone says your camera disconected, the gopro front screen popped and exclamation mark and the back screen turned black , i tried to close and open it but nothing seems to happen should i take off the battery? anyone any idea its day 2 brand new what should i do?