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Tourist
Posts: 3

GoPro Hero 6 battery

Hi guys

I've a Problem with my two GoPro Batterys, they won't charge anymore and I don't know why.
I've two batterys and an separate charge station.

The batterys won't get charged when i charge it with the GoPro and it won't get charged when I'll charge it with the seperate station.

I've started to charge my GoPro last evening, the battery was on 64% and today in the morning the battery was on 52%.

Does someone know, what the problem is?
What can I do, that the batterys will get charged?

Thanks a lot for your help!

Best regards

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Adventurer
Posts: 13,476

Re: GoPro Hero 6 battery

two different types of chargers and  leads to a battery or batteries,  rule one or the other out and get a new one.

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Explorer
Posts: 13,002

Re: GoPro Hero 6 battery

Your "second charging station". Is it a GoPro dual charger or some 3rd party brand? It could be the cause of the damaged batteries.
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Tourist
Posts: 3

Re: GoPro Hero 6 battery

it is an original GoPro charge station, that's the reason i don't know what's happening with the batteries..
at the beginning it was working, after nnot using a long time (about 4 to 6 weeks) it won't load anymore.
Sometimes the battery is loading to 64% but that is the maximum.. and it's not working everytime.

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GoPro
Posts: 9,927

Re: GoPro Hero 6 battery

Sorry to hear about the trouble, @zollerramon. From a completely depleted battery, it can take about 2 hours using a USB wall charger 5V 2A/5V 1A. Do you have secondary cable or adapter you can try? This can help isolate what could be causing the problem.

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Tourist
Posts: 3

Re: GoPro Hero 6 battery

Thanks for your help!

Yeah 2 hous wouldn't be a problem, but when the battery has less percent after charge 7 hours then i'm lost :D

I have a second cable and tried it as well. Doesn't work too.
And becaus it doesn't work when i charge it with the camera or with the adapter, i think the batterys are defect.

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GoPro
Posts: 20,058

Re: GoPro Hero 6 battery

Hi @zollerramon

 

Please reach out to our Support Team to move forward with this concern,

They are available by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej