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Tourist
Posts: 1

GoPro Hero 6 and 5 (Black)

[ New ]

Hello, 

 

I recently bought a GoPro Hero 6 Black and am quite disappointed with the image quality. As also reported by other users, the captured videos show lots of grain. I tried various ProTune settings (e.g. setting the min/max iso to 100) and updated the software to the latest version. 

 

As I suspected the GP1 chip to be responsible for the poor quality, I just bought a GoPro 5 Black, but the Hereo 5 videos also show  much more grain compared to those of my Hero 3. 

 

What is the best way to move forard with this? As is the quality is not acceptable for both cameras I want to return them. 

 

Thank you.


Accepted Solutions
Explorer
Posts: 13,028

Re: GoPro Hero 6 and 5 (Black)

[ New ]
If you purchased online from GoPro, contact them here https://gopro.com/help/ContactUs

If you purchased from another retailer, you will need to contact them and inquire about their return policy.

GoPro offers 30-day money back if purchased from the GoPro web site.

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All Replies
Explorer
Posts: 13,028

Re: GoPro Hero 6 and 5 (Black)

[ New ]
If you purchased online from GoPro, contact them here https://gopro.com/help/ContactUs

If you purchased from another retailer, you will need to contact them and inquire about their return policy.

GoPro offers 30-day money back if purchased from the GoPro web site.