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Tourist
Posts: 5
Accepted Solution

GoPro Hero 6 - Not Updating - Genuine Product!?

Hi there

Currently travelling and lost a GoPro, I have purchased a new HERO6 in Asia which I would have rather avoided as no official sellers to guarantee authenticity, however I connected to GoPro to the app and I can pair with the device however I’m not prompt with an update option. The software version is 1.6 and I believe there is a newer firmware for the hero 6.

I’m slightly concerned, any idea why this could be? The product does seem authentic, everything in terms of quality is the same as my old HERO6... I’m hoping there is a simple explanation, and even a way to check the serial/product for guaranteed authenticity for peace of mind!

Thanks in advance

Accepted Solutions
Highlighted
GoPro
Posts: 5,894

Re: GoPro Hero 6 - Not Updating - Genuine Product!?

 

Hi @bluecliff36424

 

Can you somehow provide/check the first 4 digit/letter of your serial number?

It's located on the battery compartment. 

If it starts with c32 that's fine.

 

Also I think there's no clone/fake GoPro Cameras available. 

 

 

If there's no update available you can try to reformat your SD card and unpair and pair it to the app. 

You might also want to check if the SD card you're using is a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Another way is to manually update the firmware first.

It's available on GoPro Update page: https://gopro.com/update

 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,894

Re: GoPro Hero 6 - Not Updating - Genuine Product!?

 

Hi @bluecliff36424

 

Can you somehow provide/check the first 4 digit/letter of your serial number?

It's located on the battery compartment. 

If it starts with c32 that's fine.

 

Also I think there's no clone/fake GoPro Cameras available. 

 

 

If there's no update available you can try to reformat your SD card and unpair and pair it to the app. 

You might also want to check if the SD card you're using is a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Another way is to manually update the firmware first.

It's available on GoPro Update page: https://gopro.com/update

 

 

Regards,

-Jay 

Highlighted
Adventurer
Posts: 11,688

Re: GoPro Hero 6 - Not Updating - Genuine Product!?

Hero 6 black today  comes with FW 1.60.  Did you  delete  the app or deleted the hero 6 camera off the app? and   also in the bluetooth forget my device?  And  if  an update should promt right away.    you are also wit hthesmartphone connected to the  data network?  the n I getto gopro by  chat or phone .

Highlighted
Tourist
Posts: 5

Re: GoPro Hero 6 - Not Updating - Genuine Product!?

Thanks both for your responses, I think I was being a little impatient and didn’t realise the phone hadn’t yet downloaded the update, I connected it again and now all updated with the new firmware.
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GoPro
Posts: 10,107

Re: GoPro Hero 6 - Not Updating - Genuine Product!?

Great to know the issue is now resolved, @bluecliff36424. Thank you for posting back to share the results. Stay stoked and have fun using your GoPro! Cheers!