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Reply
Tourist
Posts: 3
Accepted Solution

[GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

German:

Hallo Leute,

leider bekomme ich keine vernünftige Verbindung mit meiner GoPro Hero 6 Black und dem Aquaris X zustande.

Die Kopplung wird immer wieder wegen fehlendem oder falschem Passwort / Pin abgebrochen. Die Eingabe des Kamerapasswort, im entsprechenden Dialog der GoPro App, funktioniert ebenfalls nicht. Android selbst bietet scheinbar keine Möglichkeit ein Passwort manuell festzulegen.

Gängige Methoden in den Hilfestellung von GoPro wie das löschen der Kamera aus den Einstellungen und dem neuen Verbinden helfen nicht.

Es ging sogar so weit, dass ich die Hero 6 erst verbinden konnte als ich in der App eine Hero 4 ausgewählt habe. Immernoch ohne Bluetooth, aber zumindest die Remotefunktionen gehen nun. Sie wird auch als Hero 6 erkannt.

Das Testen auf einem älterem Sony Xperia Z3 brachte die Erkenntnis, dass die Verbindung unter Android 6 völlig Problemlos vonstatten geht, sowohl im Wlan als auch Bluetooth.

Hier noch ein Screenshot vom Aquaris X.

https://www.bilder-upload.eu/bild-626cfe-1545132877.png.html

Über Hilfe würde ich mich freuen.


Englisch:

Hi Guys,

Unfortunately, I can not connect with my GoPro Hero 6 Black and the Aquaris X (Android 8).

The coupling is aborted again and again because of missing or wrong password / pin. The input of the camera password, in the dialog of the GoPro App, also does not work. Android itself seems to offer no way to set a password manually.

Common methods from the support website such as clearing/delete the camera from the settings and reconnecting do not help.

It even went so far that I could connect the Hero 6 only when I selected a Hero 4 in the app. Still without Bluetooth, but at least the remote functions are now. It is also recognized as Hero 6 now.

Testing on an older Sony Xperia Z3 brought the realization that the connection under Android 6 is completely unproblematic, both in the wifi and Bluetooth.

Here is a screenshot of the Aquaris X.

https://www.bilder-upload.eu/bild-626cfe-1545132877.png.html

About Help I would be happy.

Accepted Solutions
Tourist
Posts: 2

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

Servus,

kurz eine positive Rückmeldung meinerseits, dass die Verbindung jetzt mit allem drum und dran funktioniert.

 

Bewusst habe ich nichts weiter getestet, aber nach dem letzten Android 8.1. Aquaris X Pro Sicherheitsupdate vom 1. November einfach noch mal wie überall beschrieben durchgeführt. Geht ohne weitere Workarounds wie erwartet beim ersten Versuch. GoPro App natürlich auch aktuellst und GoPro 7 Black selbst auf 1.61.

 

Kann daher das ausschlaggebende Update nicht mehr feststellen, aber zur allgemeinen Info, dass es generell mit BQ scheinbar nun funktioniert.. Smiley Wink

 

bye

 

 

 

View solution in original post


All Replies
GoPro
Posts: 10,731

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

 

Hi @nobleboost21757

 

See if your camera has an option to change the Wi-Fi band.

Connections> Wi-Fi Band> 5GHz

 

Test if the connection will work on this band.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)




@nobleboost21757 wrote:
German:

Hallo Leute,

leider bekomme ich keine vernünftige Verbindung mit meiner GoPro Hero 6 Black und dem Aquaris X zustande.

Die Kopplung wird immer wieder wegen fehlendem oder falschem Passwort / Pin abgebrochen. Die Eingabe des Kamerapasswort, im entsprechenden Dialog der GoPro App, funktioniert ebenfalls nicht. Android selbst bietet scheinbar keine Möglichkeit ein Passwort manuell festzulegen.

Gängige Methoden in den Hilfestellung von GoPro wie das löschen der Kamera aus den Einstellungen und dem neuen Verbinden helfen nicht.

...



Hallo!
Hast du es hinbekommen, dass sich die GoPro mit dem BQ verbinden kann?

Ich musste gerade feststellen, dass ich bei meinem X Pro ganz genau das gleiche Problem und Effekte habe!! Ein Wlan der GoPro7 wird auf dem BQ gefunden, aber immer angeblich falsche Pin lt. GoPro App. Schon X Mal Wlan auf de GoPro zurückgesetzt, sogar komplett Werksreset mit anschließendem Firmwareupdate, Wlan 5Ghz auf 2,4 Ghz geändert etc...aber nichts. Deprimierend...

Konntest du es lösen, dass die App 'normal' wie überall beschrieben die GoPro findet?

Allerbesten Dank.
Tourist
Posts: 3

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

Hallo,

leider habe ich bisher noch keine keine Lösung gefunden.
GoPro
Posts: 10,731

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

 

Hi @nobleboost21757

 

 

If you are still getting the same after going through the steps on Troubleshooting GoPro App Connectivity Issues,  let our Support Team assist you on this further.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

Servus,

kurz eine positive Rückmeldung meinerseits, dass die Verbindung jetzt mit allem drum und dran funktioniert.

 

Bewusst habe ich nichts weiter getestet, aber nach dem letzten Android 8.1. Aquaris X Pro Sicherheitsupdate vom 1. November einfach noch mal wie überall beschrieben durchgeführt. Geht ohne weitere Workarounds wie erwartet beim ersten Versuch. GoPro App natürlich auch aktuellst und GoPro 7 Black selbst auf 1.61.

 

Kann daher das ausschlaggebende Update nicht mehr feststellen, aber zur allgemeinen Info, dass es generell mit BQ scheinbar nun funktioniert.. Smiley Wink

 

bye

 

 

 

Nomad
Posts: 1,452

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

I also found an issue with setting up my GoPro Hero 6 and Go Pro Hero 4 after uninstalling the GoPro App and re-installing it.  I would go to add the camera back on my phone only to have an "incorrect" password error.  I reset the WiFi settings via the camera itself, add the camera again at which point it would connect, ask me to input the camera Pin number and then set up a name and password.  After I did that it would go to reconnect to the camera and display the error message "incorrect password".  No amount of resetting the WiFi settings on the camera or re-installing the app would help.  I finally found out that the issue was on my Android phone (Galaxy 7 running Oreo).

 

In the WiFi settings of my phone, I had to click on the "Advanced" tab.  I would then have to click on the "manage networks" tab.  This brought up a complete list of all the networks I had connected to.  In that list my camera was listed about 4 times.  These were all the connections that were previously made.  I found that I had to delete all the old connections to my camera in order to set up a new connection.  This only seemed to cause an issue if I was changing the name of my camera in the GoPro app to a previously used name.  

 

You might want to try clearing up the connection history on your phone (if applicable) to see if that helps with any WiFi connection issues.

Tourist
Posts: 3

Re: [GoPro Hero 6] [GoPro App] No Bluetooth Connection on Android 8 (BQ Aquaris X)

[ Edited ]

Hi,

danke für deine Rückmeldung. Habe es jetzt auch noch mal probiert und in der Tat, wie bei dir funktioniert es jetzt mit dem aktuellen Update.

:)

Beste Grüße