Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-223063%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223063%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%26nbsp%3Btaken%20a%20gift%20of%26nbsp%3BGoPro%20Hero%206%20from%20Turkey%20a%20week%20ago.%20I%20have%20faced%20with%20vertical%20and%20hortizonal%20digital%20lines%20in%20the%20front%20screen%20of%20the%20camere%20while%26nbsp%3Bwatching%20the%20videos%20from%20the%20front%20screen%20of%20GoPro%2C%20it%20shows%20very%20problematic%20as%20stated%20on%20the%20video.%20But%20this%20is%20not%20happening%20in%20everycase.%20It's%20just%20specified%20some%20area%20that%20i%20am%20shooting.%20Also%2C%20while%20watching%20the%20videos%20on%20other%20devices%20like%20phone%20and%20PC%2C%20there%20is%20no%20any%20line%20or%20etc.%20Seems%20front%20screen%20of%20GoPro%20has%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20believe%2Fthink%20is%20this%20problem%3F%20May%20other%20people%20face%20with%20this%20issue%20before%3F%3C%2FP%3E%3CP%3EAnd%2C%20what%20do%20you%20suggest%20me%20to%20take%20an%20action%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3C%2FP%3E%3CDIV%20class%3D%22video-embed-center%20video-embed%22%3E%26lt%3Biframe%20class%3D%22embedly-embed%22%20src%3D%22%3CA%20href%3D%22https%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FYHeOqMnaUHo%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DYHeOqMnaUHo%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FYHeOqMnaUHo%252Fhqdefault.jpg%26amp%3Bkey%3Db0d40caa4f094c68be7c29880b16f56e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FYHeOqMnaUHo%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DYHeOqMnaUHo%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FYHeOqMnaUHo%252Fhqdefault.jpg%26amp%3Bkey%3Db0d40caa4f094c68be7c29880b16f56e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%3C%2FA%3E%22%20width%3D%22200%22%20height%3D%22112%22%20scrolling%3D%22no%22%20frameborder%3D%220%22%20allow%3D%22autoplay%3B%20fullscreen%22%20allowfullscreen%3D%22true%22%20title%3D%22Video%22%26gt%3B%26lt%3B%2Fiframe%26gt%3B%3C%2FDIV%3E%3CP%3E%3C%2FP%3E%3CP%3EYou%20can%20see%20that%20there%20are%20problems%20on%20the%20first%20part%20of%20video%20which%20showing%20inside%20of%20the%20flat.%20In%20second%20part%20of%20the%20video%2C%20there%20is%20no%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3EKind%20Regards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-223063%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223130%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223130%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F71715%22%20target%3D%22_blank%22%3E%40rockydusk47544%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%26nbsp%3Breaching%20out.%20At%20this%20time%2C%20we%20cannot%20be%20certain%20ass%20to%20what%20is%20causing%20such%20lines%20on%20your%20camera%20screen.%20Good%20to%20know%20that%20the%20actual%20videos%20recorded%20do%20not%20exhibit%20them.%20I%20recommend%20doing%20a%20manual%20update%20on%20your%20camera%2C%20even%20if%20it%20is%20already%20with%20the%20latest%20firmware.%20This%20is%20to%20ensure%20that%20we%20clear%20out%20any%20possible%20error%20associated%20with%20the%20current%20installation.%20You%20can%20find%20the%20instructions%20for%20manual%20update%20below%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHERO6%26nbsp%3BBlack%26nbsp%3Bupdate%20page%3C%2FA%3E.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22Other%20ways%20to%20update%22%20at%20the%20base%20of%20the%20page%2C%26nbsp%3Bclick%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EEnter%20your%20Serial%20Number%20and%20other%20requested%20information%2C%20click%20Next%20Step.%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Download%20Update.%22%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Click%20here%20to%20download%20firmware.%22%3C%2FLI%3E%0A%20%3CLI%3EFollow%20the%20steps%20on%20the%20screen%20for%20detailed%20instructions%20for%20your%20operating%20system.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EMake%20sure%20that%20your%20camera%20is%20fully%20charged%20and%20that%20the%20SD%20card%20is%20formatted%20prior%20to%20updating.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223137%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223137%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20be%20doing%20manual%20update%20and%20informing%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3EKind%20Regards%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223140%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223140%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20do%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F71715%22%20target%3D%22_blank%22%3E%40rockydusk47544%3C%2FA%3E.%20Thank%20you!%20Will%20be%20waiting%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223838%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223838%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20the%20manual%20update.%20Unfortunately%2C%20it%20didn't%26nbsp%3Bfix%20after%20manual%20update.%20This%20situation%20really%20made%20me%20sad%20and%20growed%20away%20from%20the%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20suggestion%20what%20i%20should%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223998%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Front%20Screen%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223998%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F71715%22%20target%3D%22_blank%22%3E%40rockydusk47544%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20giving%20it%20a%20try.%3C%2FP%3E%3CP%3EThe%20best%20path%20forward%20is%26nbsp%3Bto%20contact%20our%20Support%20Team%20to%20have%20this%20checked.%3C%2FP%3E%3CP%3EYou%20may%20reach%20them%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EEj%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

GoPro Hero 6 Front Screen Problem

[ Edited ]

Hello,

 

I have taken a gift of GoPro Hero 6 from Turkey a week ago. I have faced with vertical and hortizonal digital lines in the front screen of the camere while watching the videos from the front screen of GoPro, it shows very problematic as stated on the video. But this is not happening in everycase. It's just specified some area that i am shooting. Also, while watching the videos on other devices like phone and PC, there is no any line or etc. Seems front screen of GoPro has problem.

 

Do you believe/think is this problem? May other people face with this issue before?

And, what do you suggest me to take an action?

 

 

You can see that there are problems on the first part of video which showing inside of the flat. In second part of the video, there is no problem.

 

Thank you,

Kind Regards,

 

GoPro
Posts: 7,408

Re: GoPro Hero 6 Front Screen Problem

Hello @rockydusk47544

 

Thank you for reaching out. At this time, we cannot be certain ass to what is causing such lines on your camera screen. Good to know that the actual videos recorded do not exhibit them. I recommend doing a manual update on your camera, even if it is already with the latest firmware. This is to ensure that we clear out any possible error associated with the current installation. You can find the instructions for manual update below: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes. 

 

Thanks, 
Marius

 

Tourist
Posts: 3

Re: GoPro Hero 6 Front Screen Problem

Hi @mariustanya,

 

I will be doing manual update and informing you.

 

Thank you,

Kind Regards,

GoPro
Posts: 7,408

Re: GoPro Hero 6 Front Screen Problem

Please do, @rockydusk47544. Thank you! Will be waiting to hear back from you. 

Tourist
Posts: 3

Re: GoPro Hero 6 Front Screen Problem

Hello @mariustanya,

 

I have tried the manual update. Unfortunately, it didn't fix after manual update. This situation really made me sad and growed away from the camera. 

 

Do you have suggestion what i should do?

 

Thank you,

 

Regards,

GoPro
Posts: 8,487

Re: GoPro Hero 6 Front Screen Problem

[ Edited ]

 

Hi @rockydusk47544

 

Thanks for giving it a try.

The best path forward is to contact our Support Team to have this checked.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej