Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-331777%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20Blank%20Touch%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331777%22%20slang%3D%22en-US%22%3EMy%20gopro%20hero%206%20touch%20screen%20suddenly%20stopped%20working.%20It%20powers%20on%20and%20has%20its%20camera%20working%20(i%20can%20connect%20it%20to%20my%20phone)%20but%20the%20touch%20screen%20stays%20blank%20and%20has%20no%20response.%20I%20saw%20a%20similar%20issue%20here%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FGoPro-Hero-6-blank-LCD-screen%2Ftd-p%2F229112%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FGoPro-Hero-6-blank-LCD-screen%2Ftd-p%2F229112%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EBut%20I%20cannot%20replicate%20the%20solution.%3CBR%20%2F%3EAny%20help%20will%20be%20very%20much%20appreciated.%20Thanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-331777%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331912%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Blank%20Touch%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331912%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20possible%20that%20the%20ribbon%20cable%20was%20knocked%20loose%20when%20you%20inserted%20the%20SD%20card%20(it%20can%20happen%20if%20the%20card%20is%20not%20inserted%20correctly).%26nbsp%3B%20How%20are%20you%20powering%20on%20the%20camera%3F%26nbsp%3B%20Are%20you%20using%20the%20power%20button%20on%20the%20side%20of%20the%20camera%20or%20the%20shutter%20button%20on%20the%20top%20of%20the%20camera%3F%26nbsp%3B%20The%20shutter%20button%20will%20enable%20Quick%20Capture%20and%20start%20recording%20immediately%2C%20but%20your%20screen%20may%20remain%20blank.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331917%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Blank%20Touch%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331917%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F98767%22%20target%3D%22_blank%22%3E%40dirxdrew%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20completed%20the%20steps%20on%20the%20link%2C%20gone%20through%20the%20suggestions%26nbsp%3Band%20it's%20still%20the%20same%2C%20please%20contact%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333651%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Blank%20Touch%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333651%22%20slang%3D%22en-US%22%3EThanks.%20I%20already%20contacted%20the%20support%20and%20they%20will%20replace%20my%20unit.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

GoPro Hero 6 Blank Touch screen

My gopro hero 6 touch screen suddenly stopped working. It powers on and has its camera working (i can connect it to my phone) but the touch screen stays blank and has no response. I saw a similar issue here:
https://community.gopro.com/t5/Cameras/GoPro-Hero-6-blank-LCD-screen/td-p/229112

But I cannot replicate the solution.
Any help will be very much appreciated. Thanks.

Accepted Solutions
GoPro
Posts: 10,154

Re: GoPro Hero 6 Blank Touch screen

Hi @dirxdrew

 

If you have completed the steps on the link, gone through the suggestions and it's still the same, please contact our Support Team.

They are available by phone or chat.

https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej

View solution in original post


All Replies
Nomad
Posts: 1,303

Re: GoPro Hero 6 Blank Touch screen

It's possible that the ribbon cable was knocked loose when you inserted the SD card (it can happen if the card is not inserted correctly).  How are you powering on the camera?  Are you using the power button on the side of the camera or the shutter button on the top of the camera?  The shutter button will enable Quick Capture and start recording immediately, but your screen may remain blank.  

GoPro
Posts: 10,154

Re: GoPro Hero 6 Blank Touch screen

Hi @dirxdrew

 

If you have completed the steps on the link, gone through the suggestions and it's still the same, please contact our Support Team.

They are available by phone or chat.

https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 6 Blank Touch screen

Thanks. I already contacted the support and they will replace my unit.