Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-318185%22%20slang%3D%22en-US%22%3EGoPro%20Hero%206%20Black%20si%20blocca%20video%20e%20problemi%20luce%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318185%22%20slang%3D%22en-US%22%3EBuongiorno%2C%20ho%20avuto%20alcuni%20problemi%20con%20la%20mia%20GoPro%20Hero6%20Black%2C%20ho%20registrato%20video%20a%201080x60%20ma%20dopo%20qualche%20secondo%20si%20blocca%20il%20video%20mentre%20l'audio%20continua%20a%20sentirsi...%3CBR%20%2F%3EPoi%20ho%20avuto%20problemi%20con%20la%20luce%2C%20ossia%20quando%20a%20volte%20inquadro%20il%20sole%20si%20vedono%20dei%20flash%20continui%20nel%20video%20e%20a%20volte%20l'immagine%20si%20divide%20per%20met%C3%A0%20pi%C3%B9%20chiara%20e%20met%C3%A0%20pi%C3%B9%20scura...%3CBR%20%2F%3EUso%20una%20SanDisk%20Extreme%2032gb%20e%20ho%20l'ultimo%20aggiornamento%20installato...%3CBR%20%2F%3ESpero%20di%20trovare%20una%20soluzione%2C%20grazie%20buona%20giornata.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-318185%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318268%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Black%20si%20blocca%20video%20e%20problemi%20luce%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318268%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F42433%22%20target%3D%22_blank%22%3E%40pettine77%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EAs%20this%20is%20not%20a%20usual%20behavior%2C%20please%20try%20re-flashing%20the%20software.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20please%20format%20the%20SD%20card%20on%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance.%3CBR%20%2F%3E%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318539%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Black%20si%20blocca%20video%20e%20problemi%20luce%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318539%22%20slang%3D%22en-US%22%3EBuongiorno%2C%20ho%20gi%C3%A0%20provato%20a%20riflashare%20e%20formattare%20l'sd%20ma%20il%20problema%20persiste...%3CBR%20%2F%3EAdesso%20ho%20riflashato%20la%20versione%201.60%2C%20vediamo%20se%20lo%20fa%20ancora..%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318664%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Black%20si%20blocca%20video%20e%20problemi%20luce%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318664%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20trying%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F42433%22%20target%3D%22_blank%22%3E%40pettine77%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20do%20not%20recommend%20downgrading%20the%20software%20installed%20on%20your%20camera.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20to%20move%20forward%20with%20this%20concern.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%20Please%20have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331759%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%206%20Black%20si%20blocca%20video%20e%20problemi%20luce%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331759%22%20slang%3D%22en-US%22%3EHo%20provato%20anche%20con%20risoluzione%20a%201080x30fps%20e%20purtroppo%20dopo%20circa%20un%20minuto%20si%20blocca%20il%20video%20mentre%20l'audio%20continua%20a%20sentirsi...%3CBR%20%2F%3ENon%20lo%20fa%20sempre%20per%C3%B2%20%C3%A8%20fastidioso...%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 9

GoPro Hero 6 Black si blocca video e problemi luce

Buongiorno, ho avuto alcuni problemi con la mia GoPro Hero6 Black, ho registrato video a 1080x60 ma dopo qualche secondo si blocca il video mentre l'audio continua a sentirsi...
Poi ho avuto problemi con la luce, ossia quando a volte inquadro il sole si vedono dei flash continui nel video e a volte l'immagine si divide per metà più chiara e metà più scura...
Uso una SanDisk Extreme 32gb e ho l'ultimo aggiornamento installato...
Spero di trovare una soluzione, grazie buona giornata.
GoPro
Posts: 9,547

Re: GoPro Hero 6 Black si blocca video e problemi luce

Hi @pettine77

 

I am sorry for any troubles caused.

As this is not a usual behavior, please try re-flashing the software. https://gopro.com/update/hero6

Once done, please format the SD card on the camera.

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs  

 

Thanks!

Ej

 

 

 

Hiker
Posts: 9

Re: GoPro Hero 6 Black si blocca video e problemi luce

Buongiorno, ho già provato a riflashare e formattare l'sd ma il problema persiste...
Adesso ho riflashato la versione 1.60, vediamo se lo fa ancora..
GoPro
Posts: 9,547

Re: GoPro Hero 6 Black si blocca video e problemi luce

Thanks for trying @pettine77

 

We do not recommend downgrading the software installed on your camera.

Please reach out to our Support Team to move forward with this concern.

They are available by phone or chat. https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Regards,

Ej

Hiker
Posts: 9

Re: GoPro Hero 6 Black si blocca video e problemi luce

Ho provato anche con risoluzione a 1080x30fps e purtroppo dopo circa un minuto si blocca il video mentre l'audio continua a sentirsi...
Non lo fa sempre però è fastidioso...
GoPro
Posts: 2,868

Re: GoPro Hero 6 Black si blocca video e problemi luce

@pettine77, if the suggested troubleshooting steps didn't help resolve the problem, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat.