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Reply
Hiker
Posts: 102

Re: GoPro Hero 6 Black randomly turning off

I left my one star review on amazon. Did you try firmware 1.51 as I mentioned in a previous post?

Tourist
Posts: 4

Re: GoPro Hero 6 Black randomly turning off

Not yet redwave72846, there has not been an opportunity. But I agree with you, the truth is that their customer care sucks.

Sightseer
Posts: 2

Re: GoPro Hero 6 Black randomly turning off

I've been having the same problem with my camera.  After speaking with customer support for a few minutes, he suggested pulling the battery.  I've had the camera up for 16 hours now without a dropoff.  Before, I hadn't been able to get beyond 2 or 3 hours.

Hiker
Posts: 43

Re: GoPro Hero 6 Black randomly turning off

I've been going through the same issues as yourselves. First they said it was the promic lead, then the battery. Now the camera is on its way back to GoPro. I'm a bit annoyed it can take 10 - 15 business days to ship another camera. I'm missing the best weather here in the uk in weeks.

 

My camera, once it has been running for a while and when connected to any sort of external power will Intermittently turn off when you try to record. as soon as you remove the power supply and go for battery only then its fine, Could be overheating on the power side of the camera. It never seemed that hot when it was doing it.

 

Just have to sit and wait to see if they test my camera when they get if back, its been sent back under warranty so I hope they just replace the camera.

Hiker
Posts: 42

Re: GoPro Hero 6 Black randomly turning off

It's a software bug (or a feature) where the camera shuts off at 50C. It's stupid low and causes problems when filming while charging at the same time. The temperature limit can be safely raised to 70C. Normally equipment can work under 80C and shut down at 90C. 

Hiker
Posts: 102

Re: GoPro Hero 6 Black randomly turning off

The RMA's do nothing. I have sent 5 maybe more RMA's and the results are the same. The issues will not get fixed till they either fix the hardware if this is what it is, or the firmware. Hero 6 Black is junk as of now. My hero 5 will run all day long recording while charging with the same SD card, battery, and charging setup. My hero 6 black is sitting on my shelf collecting dust till some miracle happens. I have recently bought hero 5 blacks to replace the existing hero 6 blacks in our work vehicles.

Tourist
Posts: 4

Re: GoPro Hero 6 Black randomly turning off

I have currently the last firmware in my gopro hero6 and I was in summer holiday where I took a long-time videos (up to 1 hour of continuing record) and gopro work fine without spontaneous turn offing.  So i didnt observe any annoying behavior of camera during lazy walking, only during winter holiday when i did a snowboarding. Maybe there is a kind of mechanical fault which is waking up during some bouncing process. It's weird.

Sightseer
Posts: 2

Re: GoPro Hero 6 Black randomly turning off

[ Edited ]

@chuckc65136 wrote:

I've been having the same problem with my camera.  After speaking with customer support for a few minutes, he suggested pulling the battery.  I've had the camera up for 16 hours now without a dropoff.  Before, I hadn't been able to get beyond 2 or 3 hours.


 

I've had the camera running for just under a week now and been able to connect every time I've tried.  I typically connect to it a couple of times a day to find out how it's doing.  From what others have said, I guess the heating of the battery during charging must be causing the problem.  I do get an annoying message about the battery charge being low when it connects, but otherwise no issues.