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Reply
Tourist
Posts: 2
Accepted Solution

GoPro Hero 6 Black randomly turning off

We are using a GoPro Hero 6 Black as a continual broadcast camera. It is permanently connected with a USB cable for power only and a HDMI cable and originally didn't have a battery installed as backup but we have now installed one in case the problem was power related. The HDMI output is set to Live view and this is then fed into our production system.

 

At random times, the camera will turn itself off and needs to turned on again. This could be anywhere between 10 minutes or several hours. All of the auto off settings have been switched off and all of the functions that we don't require (stabilization, GPS, etc) have also been turned off. It is not recording the content, it is just being used as a camera to feed the live view into production.

 

I do not believe it is an overheating issue as you can switch the camera back on immediately after it has turned itself off and it will then work normally again for several hours.

 

Are there any internal cut-outs that could be turning the camera off?   


Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro Hero 6 Black randomly turning off

Hi @sweetsand11036,

 

If you get in touch with our Support Team directly they should be able to help. https://gopro.com/help/ContactUs

 

Cheers,

Ryan

View solution in original post

GoPro
Posts: 3,924

Re: GoPro Hero 6 Black randomly turning off

Hi @fireycliff75614,

 

Definitely run that update! That should help to take care of any issues you are seeing. Follow the link below and select "Update your camera manually." It will walk you through the steps:

 

https://gopro.com/update/hero6

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro Hero 6 Black randomly turning off

Hi @coolwater12743,

 

I am not too sure on this one. I will ping our Camara Team to see if I can get an answer for you.

 

Best,

Ryan

Tourist
Posts: 2

Re: GoPro Hero 6 Black randomly turning off

Thanks Ryan

Hiker
Posts: 42

Re: GoPro Hero 6 Black randomly turning off

I have the same issue. I am testing if i can run hero 6 as a 24/7 camera. And it turns off randomly between 1 to 3 hours. Latest firmware.
Hiker
Posts: 42

Re: GoPro Hero 6 Black randomly turning off

What's weird is that I can still connect to it through my android app. And once I connect to it, the video is working again.

Hiker
Posts: 42

Re: GoPro Hero 6 Black randomly turning off

Just noticed that the colours were flat on my HDMI output.

So I turned on protune from my android phohne and tuned some settings. When I exited the setup, the feed was dead.

 

Since the camera is housed in a weatherproof box outdoors, it's a pain restarting it everytime by hand.

Perhaps you could add an option for it to auto restart on crash?

 

And would also be awesome if you had some kind of crash logs, that we could send to you and you could diagnose the problem.

 

Right now I feel betrayed by spending $600 on a dead product. Your amazon ratings are going down fast.

GoPro
Posts: 3,924

Re: GoPro Hero 6 Black randomly turning off

Hi @sweetsand11036,

 

If you get in touch with our Support Team directly they should be able to help. https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Hiker
Posts: 42

Re: GoPro Hero 6 Black randomly turning off

 

Marvin (25/01/2018, 23:34:42): Have you tried to update your camera using a recommended SD card? 
Me (25/01/2018, 23:34:44): I see the the firmware version has updated. I removed the card afterwards. My Hero is without an SD Card now and it's steel freezing. 
Marvin (25/01/2018, 23:35:26): Actually, SD card has a huge impact specially on updating the camera manually. 

So basically the GoPro tech support just tried telling me, that my GoPro 6 is freezing, because I used a NOT RECOMMENDED sd card DURING THE FIRMWARE UPDATE. That same card that perfectly works on my PC and my Mavic Pro. And for some reason they try to convince me that it damaged the firmware update. Which is now causing the freezing.

 

That's a whole new level if ignorance.

 

Not only this is stupid, because a faulty firmware would not get installed. A proper update must perform checksum checking and I'm sure that GoPro does that. It shows that GoPro does not even want to acknowledge the faulty firmware problem in the Hero 6.

 

Just to clarify. I'm using the Hero 6 without and SD Card. I grab the video feed 24/7 via the hdmi cable. And the camera is randomly freezing every 1-3 hours.

 

I called their phone support. Some poor guy in Philipines picked up the phone. And his best solution was to send the camera back via warranty.