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Tourist
Posts: 3

GoPro Hero 6 Black only half connecting to Mac

Hi All, Havent used my Hero 6 Black for a few months. Connect it to my Mac today and Quik, however it shows that there is a camera connected, but doesn't show the camera Picture, and I can't view any media stored on the SD Card.  I've attached a pic of the screen I'm Getting.

 

Ive tried re-installing Quik, factory resetting Camera etc.

 

I hope someone can help, I'm off to Rome tomorrow.

 

IMG_9048.JPG

GoPro
Posts: 5,451

Re: GoPro Hero 6 Black only half connecting to Mac

 

Hi @foggyriver46363

 

Updating your Mac OS to the latest version should take care of this issue.

You can also try the steps on these articles:

GoPro App for Desktop Import File Button Does Not Load

Camera is Not Recognized on Quik for desktop - Mac

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

Tourist
Posts: 3

Re: GoPro Hero 6 Black only half connecting to Mac

Thanks for the reply. My MacOS is current version. I have tried both methods you linked to. Still no change.

I can access the media on the GoPro app. Just not through the MAC to import.
GoPro
Posts: 5,451

Re: GoPro Hero 6 Black only half connecting to Mac

Thanks for trying @foggyriver46363

 

Kindly try using an SD adapter and see if Quik detects the files.

 

Regards,

Ej