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Sightseer
Posts: 2
Accepted Solution

GoPro Hero 6 Black not recognized by Mac

When I plug the GoPro using the original USB-C cable to my Macbook Pro (2017), it is shown in the Quik app but it seems not to recognize the properties and the contents of the camera - the capacity of the SD card is unknown. However, I can still access all the videos and pictures by accessing it with a card reader, or watch them in the GoPro, but I can't access it using Image Capture, and I can't see the drive or device disk using Finder. Of course, the camera is on and it shows USB connected.

Captura de pantalla 2018-12-26 a les 18.54.16.png

Quik Version: 2.7.0.874

Mac Version: Mojave 10.14

GoPro Firmware 02.01


Accepted Solutions
GoPro
Posts: 5,947

Re: GoPro Hero 6 Black not recognized by Mac

Hi @ggrauges

 

The latest Mac OS (Mojave 10.14.1) should have cleared this issue.

What SD card are you using?

Please go over the steps on this article: 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Let us know how it goes.

 

Thanks!
Ej

 

View solution in original post


All Replies
GoPro
Posts: 5,947

Re: GoPro Hero 6 Black not recognized by Mac

Hi @ggrauges

 

The latest Mac OS (Mojave 10.14.1) should have cleared this issue.

What SD card are you using?

Please go over the steps on this article: 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

 

Let us know how it goes.

 

Thanks!
Ej

 

Highlighted
Sightseer
Posts: 2

Re: GoPro Hero 6 Black not recognized by Mac

Thanks @aragon1006,

Upgrading to Mojave 10.14.2 solved the issue.

GoPro
Posts: 5,947

Re: GoPro Hero 6 Black not recognized by Mac

 

Glad to hear that it is working @ggrauges

 

We appreciate you posting back.

This will help others who maybe experiencing the same.

 

Regards,

Ej