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Tourist
Posts: 4

GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new cam!

Is it normal that the GoPro Hero 6 turns on and off automatically right out of the box and completely drains the battery on it's own? Really wanted to love this camera, got it for my GF as a birthday gift, but only has been a pain so far... Tried to love it but have failed so far. 

 

So I started to think okay, maybe it's just me, let's try to update to the latest firmware, failed with the app 2 times, then did it manually via SD card, failed again according to camera, but when I check latest version is installed and problem persists. Camera turns on again after being turned off, doesn't turn off at all, gets super hot. Only manage to connect to the app only about every third time. Tried to Factory Reset and turn off wifi, but still has the problem. Tried to contact the seller, who said to get in contact with GoPro, tried to call CH GoPro helpline only came into the waiting loop and there's no address or email to get in contact, so far so frustrated with this experience.... Did I just throw CHF 500 out the window for useless gift? Any help is appreciated, software side or replacement camera, if it's just a faulty unit.

 

I mean it must be really nice if it actually works!

Adventurer
Posts: 10,200

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

who did you purchase from?

 

How did you pay?

 

 did you try without thesdxc card and is hte camera working?

Tourist
Posts: 4

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

Bought from microspot.ch and paid online with twint. I tried both ways with sd card and without, still has a life of it's own. The camera seems to be taking pics and vids when it's on, yes.
Adventurer
Posts: 10,200

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

what sdxc card?

Tourist
Posts: 4

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

Transcend 16gb micro sd hc
Adventurer
Posts: 10,200

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

Is it a recomendaded  card for gopro? 

Tourist
Posts: 4

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

I don't know, but now i thought it's mostly working and now it doesn't charge anymore. I'm loosing my patience.... Never used such a unstable product in my life before!
Adventurer
Posts: 10,200

Re: GoPro Hero 6 Black keeps turning on and off on it's own draining battery completely - Brand new

Are you goingto call SUpport for gopro they are  located on this site the website?  As I am asking questions about your issue, otherissues are coming in so it isbest for you to call or chat with them.